1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Zara Fashion chain focusing on sell
Premium Customer service Customer Sales
Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Microsoft Sells and makes a variety of
Premium Customer service Customer
Auditing is the accumulation and evaluation of evidence about information to determine and report on the degree of correspondence between the information and established criteria (Arens‚ Elder‚ & Beasley‚ 2010). Auditing should be done by a competent‚ independent person. Accounting is the recording‚ classifying‚ and summarizing of economic events in a logical manner for the purpose of providing financial information for decision making (Arens‚ Elder‚ & Beasley‚ 2010). Many people confuse auditing
Premium Auditing Financial audit Certified Public Accountant
Ethics Auditing: Identify the benefits and limits of ethics auditing. Is there a strategic role that ethics auditing may play in a company? Ethics Auditing By definition‚ an ethics audit is a “systematic evaluation of an organization’s ethics program and/or performance to determine its effectiveness.” (1) This concept of ethics auditing is fairly new and few companies have conducted an ethics audit. However‚ performing such audits will likely become more mainstream as recent legislation encourages
Premium Business ethics Audit Auditing
IdeclarethatallmaterialIhavepresentedinthisworkbookismyownwo- rkandthatIunderstandanydeliberateactsofplagiarismaredeemedto- beinbreachofexaminationregulations. Name………Date……………Sign………………………….……………… Exercise 1 Financial Services Companies Having studied the tutorials on the I-coach website‚ and identified some relevant news items in your own country’s newspapers or
Premium Financial services
Review Question (pg. 54‚ no. 12) The term “marketing mix” could suggest that marketing managers are mixers of ingredients. Is that perspective a recipe for success when employing the 7 Ps to develop a services marketing strategy? The marketing mix is a business tool used in marketing products. The marketing mix is often crucial when determining a product or brand’s unique selling point‚ meaning that the unique quality that differentiates a product from its competitors‚ and is often synonymous
Premium Marketing
Introduction A service quality gap analysis is a management technique and a setting performance standard which is based on the actual level of business performance and delivered. By analyzing five gaps‚ firms can find some way to increase company’s profit and performance. Service quality gaps always occur in the real business environment and it is an inevitable problem. However‚ enterprises often based on their customers‚ markets and their product quality to analysis their SERVQUAL and help them
Premium Quality of service Customer service Service
Case Study 5-4 Audit Client Considerations The Ethics Environment ACCT 530 Week 5 Date: October 5‚ 2013 Audit Client Considerations With this particular case study I will discuss several questions and facts regarding audit client considerations. 1) A brief summary of the case. 2) Identify key behaviors‚ attitudes and ethical dilemmas (if any) faced by the auditors. 3) Assess the philosophical and practical alternatives summarized in the case questions and evaluations of those solutions
Premium Auditing Audit Ethics
. Curriculum and Service Provision II.A. Adult/Child Interactions and Curriculum.................. 122 II.B. Alignment to the Illinois Early Learning Standards and Guidelines............................................................... 135 II.C. Family Involvement in Curriculum............................. 163 II.D. Family Culture and Curriculum.................................. 193 II.E. Program Flexibility....................................................... 203 II.F. Children’s
Premium Education Developmental psychology Teacher
Number: Candidate ID: Employee No: Year: FY 201_ - 201_ INFOSYS LIMITED SERVICE AGREEMENT THIS SERVICE AGREEMENT executed on [date of signing] is with effect from Date of Joining ............................. to the successful completion of Foundation Programmed Training and up to a period of 12 months from the Date of Allocation to a Practice Unit at Infosys Limited (hereinafter referred to as the "Service Period") BETWEEN: M/s. Infosys Limited a Company incorporated under the Companies
Free Training Skill Profession