illustration where required. The science of today is the Technology of tomorrow. (Edward Teller‚ American Physicist and Author) The 21st century has witnessed an age for Organisations to follow the flow of the technological pragmatic shift from manual to automation of their business processes‚ procedures and activities. As a result‚ organisations are being driven towards the technological frontier in the opportunity to acquire more new customers and attain a competitive advantage over their competitors
Premium Management Information systems Management information system
Introduction Customer Relationship Management (CRM) is an important part of any companies ’ sales mix. As part of a sales mix‚ companies must have a strong sales team; a well planned and executed marketing strategy‚ and a method to record pertinent information to manage customer relations. A CRM system is an important part in any company. They have a variety of uses from holding basic information such as names and address‚ to holding other information including relationship history‚ contract information
Premium Customer relationship management
The term ‘Information Technology’ or simply known as IT is a generic name given to all improvements that are taking place in our world due to the inter-linked advancement in technology‚ learning‚ and information. The term refers to recent technological developments that are taking place in our world as a result of better technology‚ due to better information. It consists of a number of allied modern advancements such as‚ computer‚ Internet‚ websites‚ surfing‚ E-mail‚ E-commerce. E-governance‚
Premium Technology Christendom Internet
THE SIGNIFICANCE OF INFORMATION TECHNOLOGY IN THE BUSINESS OF NIGERIA CHEMICAL CORPORATION BY OCHALA YUSUF OJIH MAT. NO: PGSS/ UJ/00442/07 BEING AN ASSIGNMENT ON MBA 505 (ICT MANAGEMENET) SUBMITTED TO MR. OKI‚ E.U.(MBA) DEPARTMENT OF MANAGEMENT SCIENCES UNIVERSITY OF JOS FEBRUARY 2009 INTRODUCTION Since the start of the 21st century‚ there has been an emphasis economic reform in Africa‚ which makes regional economies more attractive to foreign investors: Over the
Premium Business process reengineering Decision theory Globalization
TITLE: INVESTIGATING THE EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT AT SACHA COSMETICS TRINIDAD AND TOBAGO LIMITED. SCHOOL TITLE: INVESTIGATING THE EFFECTS OF CUSTOMER RELATIONSHIP MANAGEMENT AT SACHA COSMETICS TRINIDAD AND TOBAGO LIMITED ABSTRACT The concept of customer relationship management has become increasingly used in strategy and marketing literature in modern times. The term Customer relationship management is considered central to competitive
Premium Marketing Customer service Customer relationship management
Information Technology Acts The following paper will explain why important laws are passed due to the advancements in information technology which could result in ethical problems to arise requiring the formation of these laws. The first act is the Do Not Call Implementation Act‚ 2003 and the second act is the Children’s Internet Protection Act‚ 2000. These acts are important because new technologies can lead to unethical business practices‚ and child exploitation. The Do Not Call Implementation
Premium Ethics George W. Bush Education
Information technology (IT) is the application of computers and telecommunications equipment to store‚ retrieve‚ transmit and manipulate data‚[1] often in the context of a business or other enterprise.[2] The term is commonly used as a synonym for computers and computer networks‚ but it also encompasses other information distribution technologies such as television and telephones. Several industries are associated with information technology‚ including computer hardware‚ software‚ electronics‚ semiconductors
Premium Computer
Safety Hardware Management Practices in the United States Prepared by Sunil Madanu‚ Graduate Research Assistant Department of Civil and Architectural Engineering Illinois Institute of Technology and Zongzhi Li‚ Principal Investigator Department of Civil and Architectural Engineering Illinois Institute of Technology 3201 South Dearborn Street Chicago‚ Illinois 60616 Phone: (312) 567-3556 Fax: (312) 567-3519 Email: lizz@iit.edu June 30‚ 2007 TABLE OF CONTENTS 1 INTRODUCTION..............
Premium Database Traffic sign Road
Communicative English Bachelor of Information Technology First Year First Semester Course Description: This course is designed for the students of BIT level: first year first semester of Purbanchal University who have completed either Diploma level in Engineering or I.Sc. or +2 from any institution recognized by this university. It intends to develop and strengthen in students the basic and communicative skills in the English language with emphasis on speaking‚ reading and writing.
Premium United States bankruptcy law Bankruptcy in the United States Computer
“A STUDY ON CUSTOMER RELATIONSHIP MANAGEMENT WITH SPECIAL REFERENCE TO SUGUNA AUTOMOBILES‚ COIMBATORE” CHAPTER - 1 INTRODUCTION 1.1 ABOUT THE STUDY An organisation‚ whether a business or an industrial enterprise need customer for its survival and growth. The success and failure of an organization depends on its customers. So it is utmost duty of any organizational member to look after their customer’s needs and wants and make them satisfied with their product or service. It is ideal from any organizations
Premium Bajaj Auto