A PROJECT REPORT ON “CUSTOMER RELATIONSHIP MANAGEMENT IN MARUTI DEALERSHIP” FOR “MARUTI WONDER CARS PVT. LTD.” SUBMITTED BY ABHIJEET K. RAUT UNDER THE GUIDANCE OF PROF. - MRS. ASHWINI SOVANI SUBMITTED TO “UNIVERSITY OF PUNE” IN PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE AWARD OF THE DEGREE OF “MASTERS OF MARKETING MANAGEMENT (MMM)” THROUGH VISHWAKARMA INSTITUTE OF MANAGEMENT PUNE-48 ACKNOWLEDGEMENT I express great pleasure in introducing
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Table of Contents 1.0 What is Knowledge Management 3 1.1 The Influence of Technology- Applications in the Workplace 3 1.2 Business-Information Technology (IT)Alignment 3 1.3 Aspects of Knowledge Management 4 1.4 Knowledge Strategy – IT Alignment is achieved through the completion of four main steps: 5 1.5 HP’s Knowledge Management Programme 5 1.6 KM Approaches: 6 1.7 Aligning Existing Information Systems with Corporate Goals: 7 2.0 Knowledge Management Integrating Information 8 2.1 Knowledge Management
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Information Technology Acts Bonnie Espanol BIS/220 December 6‚ 2011 Allan Bailey Information Technology Acts Congress has enacted many laws to protect the ethics of the citizens of the United States within the age of technology. Several of these laws or acts are less than a decade old. As our nations technology progresses the laws on technology in the United States progress right along with it. Two of the acts are going to be discussed within this paper these acts are Computer Fraud
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Assignment : Information Systems Devneeta Law Bhusan 77114000456 Question 1: ! 1. Rajat‚ a young entrepreneur is planning to invest in a new chain of restaurants. In his opinion‚ keeping customers happy‚ not only by providing good food‚ but also excellent service is the key to staying competitive. ! a) Explain in your own words‚ how customer relationship management is proving to be a successful tool for organisations to retain and attract new customers. b) Suggest different ideas
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Impact of Technology On Business Q) What is the impact of technology on business? Explain with the suitable example of financial service sector. Ans) Introduction Technology affects almost every aspect of our lives. Just look around you and you’ll see how wired we are. Thanks to the Internet‚ virtually anything you desire can be delivered to your door in a matter of days. You can even trade stocks or file taxes online. But as much as our personal lives have changed‚ the business world has revolutionized
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The Effect Of Information Technology On The Media A.S.K.K Coleman University In the modern age‚ increasing expansion of technology innovations is vastly influencing the society on a worldwide scale. Innovative technological changes are just a small fraction of current trends. Technology is bringing humanity together‚ in what can be called a global village. Khattak. W‚ Nasir. M. (2012)‚ The Information Society or Information Age is a new phenomenon since 1950 which brings with it new
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PEOPLE‚ PROCESS‚ APPLICATION AND COMPONENTS OF INFORMATION SYSTEM. ALSO GIVE THE IMPORTANCE OF BISNESS INFORMATION SYSTEM IN RETAIL MANAGEMENT. GIVE AN EXAMPLE. We can define information system as the integration of information technology and the activities of the people. Activities of the people may that support operations in the company‚ management system and the decision making of the organization. In other words‚ we can say that business information system in nothing but the interaction of
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INFORMATION TECHNOLOGY AND LOGISTICAL MANAGEMENT Table of Contents Introduction 3 The Business Problem 4 Information Technology and Business 6 Reducing Times 8 Conclusion 9 Introduction Throughout the years‚ communication has been a very important part in the development of the United States. Without proper communication‚ the United States would most likely not be the first world potency
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[pic] [pic] December 9‚ 2012 Strategic Plan - Famous Race Car Driver Cherie Storms A00791248 [pic][pic] TABLE OF CONTENTS 1. INTRODUCTION 2. EXECUTIVE SUMMARY 3. VISION & MISSION STATEMENT 4. ENVIRONMENTAL SCAN i. Demographic/Psychographic ii. Socio-Cultural iii. Political/Legal iv. Economic v. Technology vi. Global 4. SWOT Analysis 5. PORTER’S 5 Forces Model of Industry Competition 6. TIME
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major role in fomenting innovation in information technology. A recent study by Greenwood and Jovanovic [1999] provide one dramatic illustration of these trends. These authors show that a group of “IT upstarts”—firms specializing in computer and communications technologies that went public after 1968—now account for over 4% of the total U.S. equity market capitalization. While some of this growth has come at the expense of incumbent information technology firms‚ the new market value and technological
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