CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
Premium Logistics Marketing
Developing E-Business in China 1. Introduction It is widely accepted that the 21st century is the Online Information Age - 17-years after its introduction in China in early 1994. As a main branch of the Internet‚ e-business has played an important role since 1997. Although it was a slightly late start for the Internet‚ the first decade of the 21st century has witnessed a flourish of e-business. As a new stage of commerce‚ e-business has had a great impact on the economic development‚ it dramatically
Premium Electronic commerce History of the Internet
REPORT ON CUSTOMER SATISFACTION AND SERVICE ANALYSIS OF MANICKBAG TVS IN BELGAUM CITY” the study is undergone at Manickbag TVS. The project report focuses on customer satisfaction and post sale services‚ of Manickbag TVS motors. A two wheeler showroom in Belgaum city. EXECUTIVE SUMMARY Topic of the study: “A study report on customer satisfaction and service analysis of Manickbag TVS in Belgaum city” Need for study: To understand the satisfaction level of the customer regarding
Premium
EVOLUTION OF E-BUSINESS Evolution of E-Business John Smith College Name ETHICS Ethics in Business Robert Smith February 11‚ 2011 The evolution of e-Business has placed many organizations in a position to rethink business strategies to remain productive and competitive. Speed has been a major factor that sets e-business apart from traditional business practices. The luxury of possessing speed has allowed organizations the ability to reach a more diverse customer base and exploit
Premium Management Supply chain management Electronic commerce
Report E-Commerce in Bangladesh: Status‚ Potential and Constraints Najmul Hossain December 2000 A report prepared for JOBS/IRIS Program of USAID. The author gratefully acknowledges comments received from Thierry Van Bastelaer‚ Catherine Mann‚ Dewan Alamgir‚ Asif Khan‚ Abu Saeed Khan‚ Tahmina Begum‚ Shabnam Nadiya and Tonmoy Bashar. The views and analyses in the paper do not necessarily reflect the official position of the IRIS Center‚ the University of Maryland or that of USAID. E-Commerce
Premium International trade Electronic commerce World Trade Organization
Amazon uses E-Business and E-Commerce for B2B and B2C Amazon leads America web services into expose business of today’s technology world. e-business and e-commerce focuses businesses ran on the Internet‚ while utilizing Internet technologies to improve the productivity or profitability of a business. To best understand the world of Amazon‚ it must describe the form of electronic business which utilizes a computer to market its products. Purchasing and selling goods using e-business services assist
Premium Electronic commerce Marketing
"The Evolution Of E-Business" The growth of the Internet in the past 10 years has been phenomenal. Companies large and small have embraced the Internet as a tool that can potentially expand their business beyond the traditional boundaries‚ which can give them a competitive advantage in the market place. The Internet and E-business websites seemed to many companies in the mid nineties as an elaborate‚ expensive and unnecessary company brochure. But the rapid evolution of e-business and Internet usage
Premium Electronic commerce
leaders of the computer industry. There are many factors that have led to the success of this firm. One of them is setting up a strong e-business strategy. E-commerce has been pivotal in Apple operation. This is because of the reason that the company relies on the internet to market‚ sell and receive payment for its products. This paper will analyze Apple Inc e-commerce strategies and the benefits accrued from it. Apple is an American firm that designs and sells computers‚ electronics and computer software
Premium Supply chain management Apple Inc. Marketing
of any business rests on consumers who are willing to accept and pay for the products. The firms must be aware of what must be monitored continuously for assured success According to Phillip Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers.
Premium Suzuki Automotive industry Maruti Suzuki
rendered enormous impacts on business sectors. Remarkable development in ICT (Information and Communication Technology) has introduced a global revolution in banking sectors. The global trend in business arena set some challenges that cannot be fulfilled with the help of the traditional banking system. The survey of current banking system in Bangladesh reveals the fact that it requires rapid modification and adaptation to keep harmony with the world economy business. It become more obvious by observing
Premium Bank Online banking