A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University‚ Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL
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studies and future research directions. International Journal of Quality & Reliability Management‚ Vol. 18 No. 7‚ 2001‚ pp. 722-743. # MCB University Press‚ 0265-671X Introduction Total quality management (TQM) is a philosophy and presents a business system that companies should adopt to achieve organisational excellence. The adoption and implementation of quality initiatives have‚ in the main‚ been spearheaded by large companies; the smaller ones always being followers and have lagged behind
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Customer Satisfaction Ratings: Towards the Development of A Valid and Reliable Evaluation Instrument for Restaurant Services Windion G. Sarmiento Chapter 1 Introduction to the Study This chapter is divided into five parts: (1) Background and Theoretical Framework of the Study‚ (2) Statement of the Problem and the Hypothesis‚ (3) Significance of the Study‚ (4) Definition of Terms‚ and (5) Delimitation of the Study. Part One‚ Background and Theoretical Framework of the Study‚ presents
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Q 1 : Identify the best atmosphere for university of Libya for starting Electronic education and also discuss the business transaction kinds. I tend to believe that the best atmosphere to start the process of e-learning or distance learning is through the creation of the network of the university and that depends on facilitating access to educational materials‚ lectures and also administrative procedures for the student. Then enable the student to get a username and password‚ which will enable
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Advantages of E-Business Strategy E-business is the new mantra of businesses in today’s world and its advantages vary on the type of business or organisation based on their products or services. As the saying goes ‚ one man food is another man poison so strategy that is best for firm A might be the least efficient for firm B. E-business gives a business/firm the opportunity to open its portal to the global market and become a part of the global business community. The most important feature of e-business
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Question 1 “E-banking will have a more profound effect on banking than ATMs ever did.” Do you agree? Surf the Internet‚ investigate the topic‚ and defend your answer. Answer 1- With cybercafes and kiosks springing up in different cities access to the Net is going to be easy. Internet banking (also referred as e banking) is the latest in this series of technological wonders in the recent past involving use of Internet for delivery of banking products & services. Internet banking is changing
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1. E-business vs. traditional business. Difference The spread of the internet has opened a new way of businesses to connect with potential customers. While the traditional businesses are still around‚ e-business has been growing at a steady rate. The main differences between e-business and traditional business include the kind of customer interaction available‚ accessibility and the expenses. Customer interaction is an important aspect of business culture which can dictate the success of the business
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E-BUSINESS ORGANISATION: PETRONAS Value Chain: Support Activities Firm Infrastructure: -PETRONAS is the national oil and gas company of Malaysia and is wholly-owned by the Government of Malaysia. Together with its subsidiaries and associated companies‚ PETRONAS‚ a fortune global 500’s largest corporation in the world. -Fortune ranks PETRONAS as the 75th largest company in the world and the most profitable in Asia. HR Management: -PETRONAS provide industrial training programme for undergraduates
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factors that would cause a company to continue doing business in traditional ways and avoid electronic commerce. Traditional commerce can be a better way to sell items that relay on personal selling skills. Many businesses are using a combination of personal contact enhanced by an online presence to sell items such as high-fashion clothing‚ antiques‚ or food Small purchases over the net would actually increase the cost of doing business due to the fact that the company would have to charge
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Title : Establishing profitable customer loyalty for multinational companies in emerging economies Reference Bowen‚ John T. and Shiang-Lih Chen (2001)‚ “The Relationship Between Customer Loyalty and Customer Satisfaction‚” International Journal of Contemporary Hospitality Management‚ 13 (5)‚ 213–17. Research Problem : establishment of “profitable customer loyalty” Problem Analysis : Inspite of investing time resource and finance there is no guarantee of sucesss. RELATED RESEARCH
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