Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate‚ customer retention will be a key factor in determining the success of a company (Kotler‚ 2003). As a highly competitive market‚ the mobile phone company that has the largest customer base and highest customer retention rate will be a market leader in the industry (Turel and Serenko‚ 2006). Ultimately the quality
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Conclusion In today’s world customer satisfaction is one of the most important elements in doing business. It is important for a manager to recognise the weak points‚ so that these can be improved. This report exemplifies the most important variables which influence the customer satisfaction of Subway. Field research has been done in the form of a questionnaire. Consequently‚ the data was analysed and the research question was answered. The variables used for this research are: Age‚ gender‚ income
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Management Problem: To make a questionnaire first of all we need to understand management problem of SBI Bank. For that we need to know Why Customers are dissatisfied? Research Question: Now we need to understand where the problem is. Is it that Service Provided by SBI bank is not up to the mark or Staff member are not efficient and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark. These are four areas in
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Computer Security and Cyber police Computer security can also be called IT security‚ and Network security. It is a specialized field of IT that involves securing networks‚ preventing unauthorized access‚ and fighting against cyber threats. Today’s most common threats consist of the following: viruses‚ worms‚ spyware‚ adware‚ hacker attacks‚ denial of service attacks‚ data interception and theft‚ and identity theft. Most dangerous once are international cyber-attacks. For example‚ “For almost two
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E-commerce presentation task 2 Introduction Next is a UK retailer offering exciting beautiful designs with high quality fashion and accessories for men‚ women‚ and children also with a full range of home ware. Using social media Companies can reach out to their customers using social media such as Facebook‚ Instagram‚ Pinterest‚ twitter etc. they post promotions and sales so that customers know what is available to them. Complains and customer enquiries can be dealt with online to make things
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Question 1 Company History‚ Product and Services Ebay was Founded in September 1995 by Pierre Omidyar in his San Jose living room (Bjornsson 2001)‚ he created a flea market in cyberspace when launched online auction service Auction Web. Making a name for itself largely through word of mouth‚ the company incorporated in 1996‚ the same year it began to charge a fee to auction items online.The company changed the name to eBay in 1997 and began promoting itself through advertising. By the middle of
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KHANDELWAL COLLEGE OF MANAGEMENT STUDIES A MARKET SURVEY REPORT On SATISFACTION TOWARDS THE RIDER ON THE YOUNG BAJAJ BIKE SUBMITTED FOR THE PARTIAL FULFILLMENT OF THE DEGREE BACHELOR OF BUSINESS ADMINISTRATION. SUBMITTED BY UNDER GUIDANCE CERTIFICATE Date……………… ACKNOWLEDGEMENT I would like to take this opportunity to express my deep gratitude to all those who‚ directly
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concept is a philosophy of customer satisfaction and _____. a. mutual interest b. mutual gain c. innovation d. needs met e. none of the above (Answer: b; p. 495; Moderate) 2. You have just read the latest survey about consumers’ attitudes toward current marketing practices. It reveals that consumers in general hold _____ attitudes. a. mixed b. slightly unfavorable c. moderate d. A and B e. belligerent (Answer:
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INTRODUCTION: “Marketing is a total system of business‚ an ongoing process of: 1. Discovering and translating consumer needs and desires into the products services (planning and producing the planned products). 2. Creating demand for this product and services through promotion and pricing. 3. Serving the consumer demand through planned and physical distribution with the help of marketing channels. 4. Expanding the market even in the place of keen competition.” “Marketing is the
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1. Hotel utilise e- commerce very effectively for procurement purpose. They purchase essential products necessary for the daily running of the hotel via online websites. I would like consider Costa coffee Heathrow in my case study as I am working there presently and it is very much suitable for this case study. The website which Costa uses to purchase its essential products for daily running of the business are: * www.geometric-furniture.co.uk * www.kn-portal.com * www.caterwide.com * www
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