Customer Service Assignment Nicole Bates FETAC LEVEL 5 Customer Service Collection of Work Consumer Legislation Assignment (20%) Brief: 1. Identify the key elements of consumer legislation associated with your industry. 2. Identify the functions of associated regulatory organisations. 3. Explain the applicable standard/rating systems. I declare that this work is my own. Signed ______________________________________ PPSN:_______________________________________
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Customer Service Research Paper Before I get into further analysis of my own personal experience‚ I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent‚ smaller businesses
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mission statement is “to provide unsurpassed patient care in a compassionate‚ cost effective and ethical manner”. Intensive Outpatient Programs‚ Partial Hospitalization Programs‚ Outpatient Counseling‚ and Psychiatric Hospitalization are services offered. The facility accepts Medicare (70%-80% of patients)‚ Humana‚ and People’s Health. There are no private paying patients at this time. Inpatient hospitalization is provided for adult and geriatric patients that need intensive level of care‚ at the
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THIRTEEN CUSTOMER SERVICE FACTS BY: Michael A. Aun‚ CSP‚ CPAE Speaker Hall of Fame Reference - http://www.nsacentralflorida.com/Articles/Thirteencsfacts.pdf Thirteen Customer Service Facts. Fact Number One Dissatisfied customers tell an average of ten other people about their bad experience. Twelve percent tell up to twenty people. In very simple terms‚ bad news spreads rather quickly. Don’t think for a moment that your poor performance in servicing your client goes unnoticed. Not only
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DREAM DEFFERED: THE STORY OF A HIGH-TECH ENTREPRENEUR IN A LOW-TECH WORLD INTERNATIONALIZATION OF SMALL AND MEDIUM ENTERPRISES MIDTERM 2011 PREPARED BY: LAURA PLANTJE PREPARED FOR: ERNESTO TAPIAS-MOORE MARCH 9‚ 2011 INTRO: Monique Maddy is a Harvard Business School graduate turned visionary entrepreneur who founded Adesemi Communications International. Adesemi was supposed to revolutionize the information technology sector in her home continent of Africa‚ by enabling thousands of
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Correctional Facilities & Corruption Combined HU245 Correctional Facilities & Corruption Combined Correctional facilities house some of the most violent individuals in America. Keeping these criminals in line is the fiduciary responsibility of a correctional officer. These officers are held to a much higher standard than your average law enforcement officers. This research paper will discuss the corruption amongst correctional officers‚ gratuities received‚ motivation
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Detailed explanation of the principles of customer service Principles of good customer service is very important to give excellent customer service and to make the customer want to return the importance of customer service is to ensure the needs and wants of customers are met by the organisation‚ meeting customer expectations and ensuring satisfaction. Customer service aims to provide support and the best experience to a customer through actions that are taken by the seller. This includes actions
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Type of Facility The Quinn Prison will serve as a minimum security State institution housing lower level felony offenders. This choice may seem odd‚ considering that it can be argued that more serious offenders are likely in need of more need of programs than the less serious offenders. However‚ the goal of this jail is to rehabilitate and ease reintegration into society. By choosing the lower level offenders I am effectively targeting a group of people that can be malleable to change‚ and will
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CC.11-12.R.L.3 Key Ideas and Details: Analyze the impact of the author’s choices regarding how to develop and relate elements of a story or drama (e.g.‚ where a story is set‚ how the action is ordered‚ how the characters are introduced and developed). During the first mini lesson the students will be analyzing different popular television shows and novels in young adult fiction‚ and what choices the author made in relation to theme that made it popular. What sells versus what doesn’t? How do those
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CASE STUDY Thanks for 24 years of services. Now here is the door! Summary Thanks for 24 years of services. Now here is the door! Russ McDonald‚ an MBA‚ began his career at GM as a cost analyst at the company’s Fisher Body division in Detroit. GM was then‚ the world’s no. one car manufacturer. By his twentieth anniversary with the company he had risen to the position of assistant vice president of finance in the corporate treasury department. Increased foreign competition has declined
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