understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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most obvious goals of the correctional system are to punish those who are found guilty of crimes. In theory‚ this is supposed to serve as prevention against one repeating criminal activities and as an example to others of why criminal activities should be avoided. Incarceration is the most common example of punishment in the correctional system‚ but the death penalty and lesser penalties such as probation are also designed to be punitive. However‚ the correctional system acts as being too lenient on
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before any written language existed‚ he understood the nature of the first few numbers‚ the counting numbers. He could make simple comparisons and could tell that‚ say‚ 9 were more than 6. He would be able to see that if he had‚ say‚ 8 apples and there were 7 people in his group‚ each would get one and there would be one left over. This is the beginning of mathematics. It evolved into more abstract forms later and through the work of many dedicated investigators and problem solvers. Whether we look
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Facility Planning Part 1 Pediatric Cardiology Clinic I chose to develop a plan for a pediatric cardiology clinic in our local area‚ the need for the clinic is very great due to the fact that the old cardiology clinic has closed down and there are no other pediatric cardiology clinics within at least a two hour drive from here. This clinic is an outpatient clinic that will be open from 8am to 5pm and closed on the weekends‚ with an emergency line for patients needing to speak to the cardiologist
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Discussion on appropriate institutional framework Some definitions of cash management The strategy and associated processes for managing cost-effectively the government’s short-term cash flows and cash balances‚ both within government‚ and between government and other sectors. (Williams 2004) Having the right money in the right place at the right time to meet the government’s obligations in the most cost-effective way. (Storkey 2001) Cash management framework Banks y Pa m s nt e
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Facility Planning Considerations Audra N. Whiting HCS 446 September 29‚ 2014 Richard Harley Smith Facility Planning Considerations Planning and design for an outpatient student health center is a comprehensive task that involves great depth and understanding. There will need to be a balance between available space‚ safety‚ functionality and colors‚ and furnishings. The planning process will need to account for the needs of the student health center along with the services offered. A stress-free
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Florida Gulf Coast University’s Football Stadium SPM – 4104 Sport Facility and Event Management‚ Spring 2011 “The Eagles Nest” Table of Contents Objectives 3 Background 3 Planning and Facility Design 5 Facility Management 6 Ticketing/Box Office 6 Timeline 7 References 7 Objectives Since the move toward an NCAA Division 1 program in 2008‚ FGCU Athletics showed how quickly it was able to adapt to a more competitive league by finishing their debut year with three A-Sun
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to 15000 students. Sean Allen is the facilities manager. He is responsible for maintaining all the physical facilities which comprises of 60 buildings. They are various types of buildings such as hostels‚ faculties‚ registrars‚ stadiums and basketball coliseums. He has under his control various semi skilled labour like electricians‚ carpenters‚ plumbers‚ painters‚ heating and air conditioning specialists etc. Sean also controls crews for cleaning facilities. Problem is that personnel respond very
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Question 1. Service personnel must be aware of the degree of social distance desired by their customers. Explain 2. As a restaurant manager‚ your attention is called by a server to a booth of four men who are talking loudly‚ using profanity‚ and appear to be belligerent. 3. Your restaurant is located near a high school.Recently‚ several of the students who are patrons have been throwing ice and wadded paper napkins at each other. What should you do? 4. Eye contact is particularly
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Eggers‚ Dave‚ and Nínive Clements Calegari. “The High Cost of Low Teacher Salaries.” The New York Times‚ The New York Times‚ 30 Apr. 2011. Dave Eggers is a well known and prestigious American publisher‚ writer and editor. He is most commonly known for his best selling memoir entitled A Heartbreaking Work of Staggering Genius. Eggers in addition is also the primary founder of the literary journal McSweeney’s and ScholarMatch‚ and a main co-founder of the literacy project 826 Valencia. Numerous pieces
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