Excellence in customer service is the objective of all organisations wishing to be successful. However‚ there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business‚ and those with the highest level of service will know how to identify those expectations and meet them to the customer’s satisfaction
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ON-JOB-TRAINING EVALUATION FORM PART 1: KEY OFFICE WORK FACTORS Kindly check the corresponding scales on the bank spaces after the specific key job factors. (5 Is the highest and 1 is the lowest.) A. JOB ATTITUDE (30%) 5 4 3 2 1 1. Initiative: the extent the student displays his capability to initiate and work voluntarily. 2. Cooperation: the extent the student shows his/her ability to work harmoniously & professionally with his superiors and co-employees. 3. Industriousness: the extent
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early years of academic life‚ to the Rt. Rev. Bishop Joseph Anthony Zziwa for his paternal love‚ spiritual‚ moral‚ and fiscal support‚ to Sr. Elizabeth Achieng without whose dear motherly care‚ love‚ concern‚ material and financial support I never would have achieved this degree. To my dear maternal uncle Professor Ignatius Kakande for his parental love‚ care‚ concern and financial support‚ to my dearest brothers and sisters‚ for their support and encouraging words all through my studies‚ and to all
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Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. |Organisation type |Name of organisation |Description of products and services | |Commercial
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Air Emissions from MSW Combustion Facilities Comparison with emissions from other sources History of changes over time from MSW combustion facilities and other sources Air toxics emissions Air toxics impacts Steps EPA is taking to make sure MSW combustion facilities stay safe Dioxins Greenhouse Gases (GHGs) Comparison with emissions from other sources The graphs below compare the emissions of municipal solid waste (MSW) combustors (also called Waste to Energy plants) emissions to emissions
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Strategic Management Case study “Air Asia: Flying Low-Cost with High Hope” TengAmnuay Thanat 1. How did AirAsia’s short-‐haul business build its competitive advantage? LCC Value Chain Aircraft fleet Cost Leadership Using the same Airbus A320-‐200 -‐ Lower
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finished his high school told him: your total admits College Entered‚ when graduated; told him: that you estimate this lets you work in a job well shall submit to and obtained really. When he settled in his work told him: that today you to marry this girl for you‚ marry her and fathered her kids with the same story repeated‚ that lay on his deathbed and then died buried‚ and remained his children to live the same story! Is not this story reflect the reality of many people today? So what is the
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it just an excuse to build more and more polluting power plants driven by black coal? When asking students about their opinion on carbon capture and storage‚ most have never heard of the concept before‚ whereas others only have a vague idea about what it encompasses. However‚ no one could explain the concept or argument why they saw it as a good development or as a bad one. Since knowledge about carbon capture and storage can come in handy for multiple reasons‚ this essay was written to enlighten
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Chapter 9 Layout Strategies Learning Objectives When you complete this chapter‚ you should be able to: 1. Discuss important issues in office layout 2. Define the objectives of retail layout 3. Discuss modern warehouse management and terms such as ASRS‚ cross-docking‚ and random stocking 4. Identify when fixed-position layouts are appropriate © 2011 Pearson Education‚ Inc. publishing as Prentice Hall 9-1 Learning Objectives When you complete this chapter‚ you should be able to: 5. Explain
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Contrast between High School and College. A good education is an important part of one’s life. In order for one to accomplish his or her goals and have a good education‚ this individual need to attend both high school and college. I find both high school and college to be very different although some people think high school has a lot in common with college. My first year of enrollment into college‚ I notice that there are many differences between them. These differences include responsibilities
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