our customers and‚ in doing so‚ exceed their expectations for service‚ quality and value.” (Enterprise Rent-a-Car‚ 2007) Enterprise strategy to achieve and fulfill its mission started by Jack Taylor’s simple philosophy: “Take care of your customers and employees first‚ and profits will follow.” The key elements of Enterprise Strategy are: Strive to earn customers’ long-term loyalty by working to deliver more than promised‚ being honest and fair to provide exceptional personalized service that
Premium Customer service Customer Car rental
reputation of a company or organization . Teamwork increases individual productivity and ensure maximum utilization on man power Stress Stress is a vigorous state in which a person is confronted with an opportunity‚ demands or resource related to what the individual wishes and for which the outcome is perceived to be both vague and vital The effects of stress Stress can be both negative and positive Stress is seen as positive when it helps to improve performance. We all need a certain amount
Premium Customer Customer service Facial hair
Delotta Customer Relations and Servicing-14 November 1‚ 2013 Instructor Theresa Billiot Assume you are writing a report about the skills CSRs must have to provide exceptional customer service. Reread your responses to the What Do You Think? Questions that you completed throughout this chapter. What are sure-fire techniques and practices that provide superior customer service? What situations and practices might provide easy traps for mediocre or inferior customer service
Premium Customer service Customer
Title: the difference between marketing services and marketing products Submitted by; Xin Tian Submitted to: Rita Kelly Subject: Services Marketing Date: 15th November‚ 2011 Class: B.B.S (Marketing) CW838(3) The difference between marketing services and marketing products The title of my assignment is the difference between marketing services and marketing products. This essay will introduce the main differences of the marketing services and marketing products‚ the differences
Premium Marketing
What is the Difference between Intranet and Extranet? Intranets and extranets are network systems that are used to maximize business productivity. In this case the intranet would be the macro-system and the extranet would be the micro-system. When I think about intranet I think of a business’s personal World Wide Web; although it is not the internet it still has more resources and capabilities than the extranet. One way to look at it is to think on a scale of private and non-private. The intranet
Premium Website Computer network
Differences Between Online Retail & Traditional Retail Businesses Learning eCommerce Often times‚ it is easy to overlook the differences between selling online through a shopping cart and retail selling through a brick and mortar storefront. Online retail is different from selling through a store in many ways and you should become familiar with the differences so you can better understand the many benefits of selling online compared to selling through a physical storefront. The obvious differences
Premium Retailing Online shopping Shopping
Delivering Customer Service It is clear that Starbucks has enjoyed great success since it was founded 30 years ago. The company has been doing very well for the last 11 years with 5% or more store sales increase even after the post-9/11 recession. The only issue Starbucks seems to be facing is meeting customers’ expectations. Customer service can be down because Starbucks may have lost the connection between satisfying their customers and growing their business. Customer service can also be
Premium Coffee Espresso Customer service
Difference: |HIGH CONTEXT CULTURE | |LOW CONTEXT CULTURE | In a high context culture‚ many things are left unsaid‚ letting the culture explain. Words and word choice become very important in higher context communication‚ since a few words can communicate a complex message very effectively to an in-group (but less effectively outside that group)‚ while in a lower context culture‚ the communicator needs to be much
Premium Communication Sign language Nonverbal communication
Important points to consider when training customer service employees. Who are the most important people in your organization? It may come as a surprise to learn that the most important people are your employees - not your customers. Customers come second. Without qualified and well-trained employees committed to strong customer service all of your efforts to please customers will be fruitless. Customer service training has become a popular way for service organizations to provide employees with
Premium Customer Customer service Good
Customer Care Strategy | May 9 2013 | | “Success through Customer Care” | Contents 1. Introduction......................................................................................................3 2. Standards........................................................................................................5 3. Complaints/comments System……………………………………………………6 4. Aim are our Strategy.................................................................
Premium Customer service Customer Richard Branson