discussing the customer service policies a. A discussion about the usage of customer service policies(1.1) page 3‚4 b. A discussion about the evaluation of customer service policy(1.2) Task B Communication and information research a. Evaluation of the different communication methods(2.1) b. Analysis of the influence of customer perception by customer service provision (2.2) c. Assessment of sources of information on customer requirements
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Customers are very important to any company. Without customers companies would not be successful and have no future or success. Having a good relationship with each customer that enters into your company is very important. Having good communication is important when dealing with different people who are related within your company. Customer satisfaction is very significant. It measures how the products and services supplied by a company meet the customer’s satisfaction. It is good to have positive
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level of customer service this restaurant had. For the sake of adding in another couple of eyes and improving our information findings‚ we had a student who recently graduated in Hotel & Tourism Management and has customer service experience coming with us. After an hour or two‚ we had all of the information which we will use to evaluate their service on a piece of paper. Our Primary expectation: Like with many other coffee shops‚ we did not expect anything fancy or out of standing. What we looked
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is national‚ International or global. I will also research on the primary‚ secondary and tertiary of four businesses. Primary sector: This involves growing‚ extracting or converting natural resource into raw materials. Secondary sector: This manufactures goods and converts raw materials into products for sale to business and private individuals. Tertiary sector: This provides service to business and individuals. Tesco: Tesco is defined
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understanding of customer service for Diploma in Customer Service Level 3. Learning Outcome 1: Be able to follow their organisation’s accepted customer service language Assessment Criteria: 1.1 Communicate to customers their organisation’s service offer‚ how it balances organisational and customer needs and how it meets customer expectations 1.2 Compare the service offers of commercial‚ public sector and third sector organisations and how they each meet customer expectations 1.3
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High and Low Context http://www.culture-at-work.com/highlow.html Culture at Work Communicating Across Cultures Our Services Negotiation & Conflict Culture at Work Japan Communication Home High and Low Context Definitions of High and Low Context or Low Context Situation Main differences Entering a High Other pages in this series: » What is "Culture"? » "Culture" Metaphors » 3 more metaphors » Create metaphors » Iceberg » High and Low Context » Culture "embodied" The general terms
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1. How else can Nordstrom continues to provide exceptional customer service and increase brand loyalty? Many retail stores strive to deliver great customer services to its consumer. No other store has been known recognized for it’s above and beyond services like Nordstrom. Nordstrom is the epitome of what customer services should be and has been for many years. Their customer services acknowledgements and supreme employee benefit incentives has landed them on the Fortune Magazine list of 100
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world would be what I have learned from the units dealing with: Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success of a company relies on the customer. Relationship
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improvement in work and what you did to address this? Answer After 3 months of doing trolley for Gatwick Express I felt the revenue job was more challenging and a way to be promoted in the company. I discussed my ambitions with my manager‚ she offered me an interview‚ then a training in ticketing. I was successful and she offered me a maternity cover position on revenue. 2. Provide an example when you have made a sale through the delivery of exemplary customer service. Answer Engaged in a conversation
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Hofstede’s Cultural Dimensions difference between China and Netherlands According to the Hofstede’s Cultural Dimensions‚ we can get the difference from this table. The red figure is Chinese and blue one is Netherlands. First is PDI‚ PDI means Power distance is defined as the extent to which the less powerful members of institutions and organizations within a country expect and accept that power is distributed unequally. China got 80 and it means in China‚ everyone can accept the different level
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