analyse the data and material presented to make recommendations for changing the customer service processes and culture. Specifically‚ you are required to: • identify Brad’s major customers • prepare a customer service policy for Brad’s business • prepare a standard for handling complaints • prepare a work instruction for handling a complaint • give an example of how you would change an element of the customer service system in response to the complaint about the quality of the meals • outline
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an essay on the following topic: "Discuss cultural differences as they exist in American and Vietnamese culture and suggest some ways to overcome them." CONTENT The difference of culture impacts so much to the way to living‚ the way of thinking and the way of doing business. America and Vietnam have a big difference in culture‚ religion and business. However‚ we live in a world where it is called flat world‚ where there is no restriction between countries. It requires us to integrate in order to
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Customer Service Processes at Orbitz A Review of the Literature Lin Ze Total Quality BA4010 Professor Edward Ruppel October 3‚ 2012 Customer Service Processes at Orbitz A Review of the Literature Orbitz‚ which is headquartered in Chicago‚ Illinois‚ officially began doing business online in June 2001‚ and had originally been created in 1999 by five major airline companies-American‚ Continental‚ Delta‚ Northwest and Untied. What’s more‚ Orbitz is one of many Internet travel
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Conduct a critique of the following service management ideas‚ theories and techniques‚ specifically with reference to purpose‚ application and limitations and with regard to how these service management ideas‚ theories and techniques might contribute to the development of a business. Customer segmentation Study the market‚ its structure‚ identify attitudes and behaviours of consumers‚ this is the first step of marketing. Among the range of behaviours and
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Service Marketing Control Continuous: 20% group assignment week 10 20% individual week 8 20% test: 2 Q° during 2 hours Subject to analyse: Service Organization (can be from food sector (restaurant)‚ hotel‚ education‚ hospital (medical services…) See from both sides: Favourable and Unfavourable (+suggestion to ameliorate an unfavourable point) Marketing Mix Service: 7P’s : Product Intangible product‚ you do not own the product‚ experience of using it. You don’t buy the provider of the service
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Satisfied And Highly Satisfied Customers The story of Starbucks transformation from a small independent coffee shop tucked away in a corner of Seattle’s Pike Place Market to a cultural phenomenon spanning the globe is legendary. A number of factors have been attributed to the success - one being a keen understanding of its patrons. There are multiple methods used to obtain customer information and the value derived therein. Customer lifetime value is one. Customers are assets‚ and their values
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Bullying and the Holocaust: Competition versus Cooperation When an animal is faced with starvation it often turns to cannibalism and may attack and kill a weaker animal of the same species. The German Nazis followed this system of competition versus cooperation. The Nazis felt they had no other choice to survive than to kill millions of Jews‚ Gypsies‚ and disabled people. After the Holocaust‚ researchers uncovered many journals kept by those who were persecuted. Here is a short
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MC0067 - 01 Marks - 40 DBMS (OBMS & ORACLE 91) 1. Write a note on File based system/ Data base system Solution: File-Based Systems: Conventionally‚ Before the database Systems evolved ‚ data in the software’s Systems was stored in and represented using flats files. Drawbacks of File-Based Systems: File - Based Systems [pic] As shown in the figure‚ in a file-based system‚ different programs in the same application may be interacting with different private data
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from earth and limited to ‘Off-world Colonies’. These ‘Off-world Colonies’ are also advertised to the public with promises of financial and personal incentives‚ where only those who fit the health qualifications can travel. The colonies run a stark difference from the earth‚ though; they are clean with a fresh environment and decent climate‚ while earth is portrayed as industrialized‚ bleak‚ and overpopulated with the residing population on earth only shown as Eastern Asian. But above all‚ the Tyrell
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PRODUCT and SERVICE DESIGN 1. Why is product or service design strategically important? For the success and prosperity of an organization. It has an impact on future activities. Consequently decisions in this area of the most fundamental that managers must make. 2. List some of the things that product and service design does. 1) Translates customer wants and needs into product and service requirements. (marketing‚ operations) 2) Develop new products and services. (marketing)
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