313 -327 1 THE KANO MODEL: HOW TO DELIGHT YOUR CUSTOMERS Elmar Sauerwein ‚ Franz Bailom‚ Kurt Matzler‚ Hans H. Hinterhuber* Department of Management‚ University of Innsbruck Which products and services can be used to obtain a high level of customer satisfaction? Which product features have a more than proportional influence on satisfaction‚ and which attributes are an absolute must in the eyes of the customer? So far customer satisfaction was mostly seen as a one-dimensional construction
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Unit 1 models of health There are two different models of health of which will be looking at the bio medical model and social model of health‚ there are numerous models and explanations that highlight biological as well as social and psychological processes (Naidoo and Wills‚ 2008; Aggleton‚ 1990). The biomedical model is what dominates today’s medical profession‚ “People are healthy so long as they show no signs of bodily abnormality” (Aggleton‚ 1990). This is a typical biomedical statement
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Review Paper: Geopolitical Models Since the twentieth century‚ the geopolitical concept has evolved and developed. Geopolitics is the attempt to explain international politics in terms of geography‚ which includes location‚ size‚ and resources of places. It tries to describe the relationship between geographic space‚ resources‚ and foreign policy. One of the most talented geographers and politicians who made this discipline evolve is Sir Halford John Mackinder. Through his researches and international
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and Commercial Law Göteborg University ISSN 1403-851X INTRODUCTION 4 ABSTRACT This thesis was initiated because of the new and fast growing environment that attracts more and more companies to do business electronically the Internet. The question that was raised was how e-commerce companies are internationalizing into new countries‚ and why they go about in a certain way. Using the Uppsala-model and its operationalizations as a theoretical framework‚ four case studies were conducted. The
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role model because he dedicated his life to helping the civil rights movement. He’s someone that I look up to because of his strong will power perseverance‚ and determination. Dr King’s worldview was to have equal rights and opportunities for all people despite what their nationality was. I share the same worldview as Dr King in regards to equal rights and standing for what you believe in. Dr King wanted to world to evolve in its way of thinking because he saw firsthand how African Americans were
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Cournot was the first economist to explore and explain the oligopolistic competition between the two firms in an oligopolu (Cournot and Fisher in 1897). He underlined the idea of duopoly problem and the non-cooperative behavior of the firms. In 1934‚ Heinrich F. von Stackelberg came up with another model that explains the strategic game through which the firms in an oligopoly decide the level of output in a sequential manner. The following essay evaluates the usefulness of the Stackelberg Model in
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represent the super thin look and it is part of the requirement to be a model‚ however there are many types of modeling agencies in America; every agency includes one or more types of modeling. The goals of models in America leave unhealthy images imprinted in the minds of children in today’s society. It is much more than a job‚ it is a way of life which consists of nothing but working harder each day to reach their goal or goals. Models are being harmed by the emphasis on being thin and it needs to stop
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definition‚ a role model is one whose behavior‚ example‚ or success is emulated by others. Today‚ athletes and other sport stars are looked up to by people of all ages. Everyone loves them‚ they appear on television with the entire world watching. Athletes are known for their wealth‚ talent‚ and fame. We admire them as our leaders with their determination and confidence. No wonder we always make heroes out of favorite athletes. They are seen as role models because they can do what we cannot. Today
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individual‚ whether it is a platonic one or intimate involvement. As we see in the humanistic model‚ relationships fulfill are psychological needs that predominantly consist of basic necessities such as food‚ water‚ homeostasis etc‚ as we move further up the pyramid we notice that a sense of security falls in‚ further up there is a sense of belonging‚ in terms of friendship‚ family and even sexually intimacy. Esteem is another important level of the humanistic model as it discusses about the sense of
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IT310 OSI Model In the early years of computer and network research and development many systems were designed by a number of companies. Although each system had its rights and were sold across the world‚ it became apparent as network usage grew‚ that it was difficult‚ to enable all of these systems to communicate with each other. In the early 1980s‚ the International Organization for Standardization (ISO) recognized the need for a network model that would help companies create common
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