TYPES OF BUYERS 1. The Silent Buyer Stays silent‚ apparently glum‚ who is probably more disturbing to a new salesperson. How to handle: - Ask questions‚ wait for feedback. - Make a selling point‚ repeat it twice ask their opinion. - Meet silence with silence‚ it forces prospect to say something. 2. The Phlegmatic or Imperturbable Buyer These are cool and calm buyers How to handle - Go on for simple presentation‚ explain everything and give remarks of close. He will reply. 3. The
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Possibly the most challenging concept in the marketing is to deal with understanding the buyer behaviour. Consumer Buying Behaviour refers to the buying behaviour of the final customers‚ and households who buy goods and services for personal consumption. It is fascinating but different area to research and this is particularly relevant in the tourism field‚ where the decision to purchase by a consumer is of emotional significance. Consumers vary tremendously in age‚ income‚ education
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Chapter 5: Consumer Markets and Consumer Buyer Behaviour Consumer buyer behaviour - Refers to buying behaviour of final consumers (individuals & households that buy goods and services for personal consumption) Consumer market - Total number of final customers Marketing stimuli consists of the 4Ps 1. Product 2. Price 3. Place 4. Promotion As well as other major forces in the buyer’s environment 1. Economic 2. Technological 3. Political 4. Cultural 5. Social Understand
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Question 1.1 Consumers make decisions on a daily basis and about nearly every product they buy and use‚ Blackwell et al. (2006‚ p.69). Complex buying behaviour occurs when the consumer is highly involved with the purchase. High-involvement purchases include those involving high expenditure or personal risk‚ usually associated to purchases such as buying a house‚ laptop‚ diamond ring or motor vehicle. These items are not purchased often‚ and the tasks associated to the decision process are complex
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There is a major difference in organizational buyers and consumer buyers. The organizational customers are buyers who purchase products or services for resale‚ further their productions‚ and for resale. There is a variety of organizational buyers; including: producers of goods and services‚ intermediaries‚ government units‚ and nonprofit organizations. While individual Consumers buy for personal‚ family‚ or household usage (Perreault‚ Cannon‚ & McCarthy‚ 2011). Whirlpool’s new product‚ “Dual
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Principles of Marketing‚ 14e (Kotler) Chapter 5 Consumer Markets and Consumer Buyer Behavior 1) ________ is never simple‚ yet understanding it is the essential task of marketing management. A) Brand personality B) Consumption pioneering C) Early adoption D) Buying behavior E) Understanding the difference between primary and secondary data 2) The consumer market is made up of which of the following? A) individuals who acquire goods or services for personal consumption B) households
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CONSUMER MARKET AND BUYING BEHAVIOR Definition ●Consumer buying behavior:- ●Consumer Market:- Buyers reactions to a firms marketing strategy has a great impact on the firms success. The marketing concept stresses that a firm should create a Marketing Mix (MM) that satisfies (gives utility to) customers‚ therefore need to analyze the what‚ where‚ when and how consumers buy. ●Characteristic affecting consumers buying behavior ● SOCIAL ● PERSIONAL ● PSYCHOLOGICAL
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Chapter 4 : Consumer Markets and Consumer Buyer Behavior Question 1 How might a marketer influence a consumer’s information search through each of the four information sources discussed in the chapter? A marketer might influence a consumer information search through several information sources include personal sources (family‚ friends‚ neighbors‚ acquaintances)‚ commercial sources (advertising‚ salespeople‚ dealer Web sites‚ packaging‚ displays)‚ public sources (mass media‚ consumer rating
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The difference between Consumer Buyer Behaviour and Organisational Buyer Behaviour In this essay we will be talking about the difference between consumer buyer behaviour and organisational buyer behaviour and how marketers can harvest this knowledge to create the right marketing strategies for each category of market. The main difference between consumer buyer behaviour and organisational buyer behaviour is that consumer buying consists of activates involved in buying and using of products for
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PART 2: UNDERSTANDING BUYERS & MARKETS Chapter 5: Consumer Behavior Consumer Behavior- The actions a person take in purchasing and using products and services including the mental and social processes that come before and after these actions. Consumer Purchase Decision- Problem Recognition: Perceiving a Need- the initial step in the purchase decision‚ occurs when A person realizes that the difference between what he or she has and what he or she would like to have is
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