performance standards of the organization The way management views the contribution and role of its workforce (employee involvement and team efforts are the key to improvement) Key Elements of TQM: Quality is defined by customer Employee involvement Continuous improvement Prevention‚ not inspection Drive out variability in process control (SPC) PDCA Cycle Representation of continuous improvement Plan‚ Do‚ Check‚ Act Six Sigma Improvement Model (DMAIC) “PDCA cycle on steroids” More precise
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Introduction Organisational aims Production system as a process Operations Management Introduction Organisational aims Production system as a process Examples Operations Management v1.0 Needs Logistics & Distribution Information Systems ty ty Safe gn reen gnE gniireeniignE 2 Introduction Organisational aims Production outcomes What is a Product? • Need-satisfying offering of an organization – Example • Procter & Gamble does not sell laundry detergent
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A PROJECT REPORT ON SERVICES OPERATIONS MANAGEMENT special reference to BPO SECTOR by Gaurav Tyagi 10DM-189 Gaurav Singh 10IB-029 Neha Sinha 10DM-093 Neha Kaushik 10DM-092 Harsh Shah 10IB-030 Keshav Shenoy 10HR-019 2010-2012 Under the guidance of Prof. Kunal Ganguly INSTITUTE OF MANAGEMENT TECHNOLOGY INTRODUCTION Manufacturing‚ service and agriculture are the major economic activities in any country. In India‚ manufacturing and services together
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1: OPERATIONS AND PRODUCTIVITY TRUE/FALSE 1. Some of the operations-related activities of Hard Rock Café include designing meals and analyzing them for ingredient cost and labor requirements. True (Global company profile‚ easy) The production process at Hard Rock Café is limited to meal preparation and serving customers. False (Global company profile‚ easy) All organizations‚ including service firms such as banks and hospitals‚ have a production function. True (What is operations management? moderate)
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production lines. Thus‚ the factories of late 1700s not only had developed production machinery‚ but also ways of planning and controlling the output of workers. Developments in Early 20th Century As days went by‚ production capacities expanded‚ demand for capital grew and labor became highly dependent on jobs and urbanized. At the commencement of the 20th century‚ the one element that was missing was a management (the ability to develop and use the facilities to produce on a maximum capacity
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marketing and finance systems but studies proved that its more effective if you also have a well-designed operation management(production/service) system. The most important key point to design an operation system Design of goods and services Managing quality Process and capacity Location strategy Layout strategy Human resources and job design Supply chain management Inventory management Scheduling Maintenance We will focus in this case on the layout factor and how it can improve the
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0 The Different Types of Business Activity By the end of this chapter‚ you should be able to: • Classify entities into primary‚ secondary and tertiary sectors • Explain features of public and private business • Understand the different forms of merger and take-over • Compare methods that measures the size of a business Levels of Economic Activity Stage Business Involved Primary Woodcutter Secondary Furniture Makers Tertiary Retailer Example – Stages in the production and sale
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P. 77 Cases in Operations Management Cases in Operations Management Ratings: 0|Views: 13‚887|Likes: 96 Published by Sunil Kumar See More
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Operations Review By I. A. D. (Uni Of Abdn) Apple Inc. Retail Store Executive Summary This report examines an Apple Retail store from an operations management perspective while also exploring some of the company’s strategies. It points out that Apple retail stores are a special breed when compared to the competition‚ combining good service and retail practices‚ in an original way‚ in order to achieve success. Finally‚ it recommends Apple’s business model as an exemplary approach to retailing electronics
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Operations Management and Ethics Operations management may be defined as the design‚ operation‚ and improvement of the production system that creates the firm ’s primary products and services‚ or‚ as Chase‚ Jacobs & Aquilano (2006) state "operations management is about getting the day-to-day work done quickly‚ efficiently‚ without errors‚ and at low cost". Operations management is critically important in any organization or business nowadays. Operations management is one of the three major functions
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