being faced by many developed countries including United Kingdom and United States. Along with‚ the cost and government regulations also pressurize hospitals to reconsider their quality management programs. TQM is considered to be a complete and planned system for the organization management structure that gets superior quality of services and products while using efficient modification in reaction to constant feedback‚ and utilizing them competently to bring excellent value for the consumer‚ though
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Total Quality Management (TQM) is a management strategy that puts awareness of quality at the heart of all organizational processes. This is combined with a strong philosophy of lowering costs by eliminating waste and defects. So TQM can be described as a management system that aims at a continual increase in customer satisfaction while continually lowering real costs. The father of TQM was William Deming‚ an American college professor‚ author‚ and consultant. Deming played a major role in improving
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On February 21‚ 1965‚ Malcolm X was assassinated after delivering a speech to the Organisation (the spelling used by the group) of African-American Unity. Four men were involved in the assassination‚ but only one was convicted: Talmadge Hayer (a.k.a. Thomas Hagan). The theory accepted by most historians is that the government ordered the assassination of Malcolm X. There is significant evidence to support this theory. One key component in the government theory is the New York Bureau of Special
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Irish Poet’’ This prestigious award has never undermined my expectations and each year I agree completely with your choice‚ However this time I would like to recommend Irish poet Derek Mahon for the award. Mahon is a creative and innovative poet who is true to his Irish heritage yet has the skill to broaden his poetry from our shores to a worldwide experience that everyone can related to. His poetry contain such hidden depth which need be acknowledged and appreciated and what better way to praise him
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audiences in a public setting. One man who had the ability to create such a profound motivational confidence among his followers is Malcolm X. Malcolm X an African-American leader and figurehead of the Nation of Islam became a Civil Rights Activists during the 1950 & 60’s to battle the issues about race and black independence. Born on May 19‚ 1925 in Omaha‚ Nebraska‚ Malcolm X was one of eight children in his family. Malcolm’s father Earl Little‚ an active preacher and member of the Universal Negro Improvement
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Malcolm X experienced a lot of pain and anguish in his life. He was born in Omaha‚ Nebraska in 1925. His father was very strong and outspoken. He was a leader and speaker for liberal rights. His father was basically killed because of his faith. I think the way his father was murdered was very harsh. X’s mother was biracial‚ having a father who was white and a mother who was black. Malcolm’s grandmother was raped by a white man. His mother hated every drop of white blood that was in her body from
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usually think of either Martin Luther King‚ Jr.‚ or Rosa Parks. However‚ there were many other civil rights activists who were fairly popular at the time‚ but vaguely remembered. Malcolm X‚ born Malcolm Little on May 19th‚ 1925 in Omaha‚ Nebraska‚ grew up to be one of the most radical Civil Rights activists of all time. Malcolm Little grew up in a home where his father was a preacher who supported black nationalism and the beliefs of Marcus Garvey‚ and his mother was a home-maker. While he was a small
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that wanted equality for their race. Martin Luther King Jr. and Malcolm Little (Malcolm X) both wanted equality‚ but they both had different views on how to pursue their wish. Even though Malcolm X’s views on education made sense‚ MLK’s views on integration and nonviolence make him the better choice for America during the 60’s. To start‚ Malcolm X had very different views on how both him‚ and MLK‚ wanted to solve this problem. Malcolm X‚ for the education of the upcoming generations‚ said that blacks
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Elements of Fiction Theme “The subject of discourse; the underlying action or movement; or the general topic‚ of which the particular story is an illustration.” Shipley “When literary critics use this term‚ they generally mean the idea or point of the work. Though many writers like to think of themselves primarily as storytellers‚ yarn spinners‚ and fabulists‚ themes and ideas are inevitable. Every work raises questions‚ examines possibilities‚ and imagines the consequences of actions. You
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1.1 Elements of the marketing process. The process of marketing entails the following four elements i. The parties The consumer is typically prepared to make certain sacrifices in terms of money and effort in order to obtain an offering that satisfies his needs. The aim or aspiration of the customer is to satisfy his needs within the limits of his means(Booms & Bitner 1981). Therefore the marketing officer analyses the needs and desires of the consumer and determines whether they can be met
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