Task one Service excellence is important to an organisation as it is the key to gaining new customers and customer retention. Any business must operate on the basis that customer service is the most critical aspect to a business’ success as happy customers are more likely to continue using the service provided and more importantly will pass their experiences onto potential new customers. This is becoming even more significant as customers are communicating their service experiences – good and bad
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Introduction Human resource is the most important asset of an organization. It refers to an employee/worker particular skills and knowledge to contribute to the organization. The success or failure would depend on the caliber of the people working in the organization. In most industry‚ manpower is needed to operate all area of business units in an organization. Regardless of the operative‚ administrative or management level‚ they are the ones who are ensuring the daily operations run smoothly and
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Responsibility of Human Service Workers Gen/200 January 3‚ 2013 Dr. Jacqueline Mangieri‚ PhD Responsibility of the Human Service Workers While there is no argument for lazy‚ incompetent‚ uncaring persons that are doing a job just for a paycheck when individuals are depending on you for services; it is the Human Service Workers responsibility to provide the needed resources to clients‚ not excuses. The Human Service Worker has the responsibility to protect the individual and civil rights
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Interview with a Human Service Worker Upon the start of this assignment‚ I had a couple human service workers in mind to interview. I ultimately decide to interview Joy Sultan‚ a teacher/couselor for Chapter One Students at Hamilton Crossing Elementary school in Cartersville‚ Georgia. She works with troubled second grade students. Initial Contact When initially contacting Mrs. Sultan‚ I could have used a letter‚ email‚ or phone to set up the interview. I also could have done the interview
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Starting from the history of the human service profession‚ I learned in the beginning of the course that the human service profession was formed from religious traditions‚ which are the earliest foundation for the profession. The religious backgrounds involved were Judaism‚ Islam and Christianity. The most important thing about the field of human service due to my participation in class is you have to be a dedicated worker in order to pursue the job‚ I learned that the individuals would visit peoples
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What is considered to be one of the most important historical events in the history of the human services profession‚ I would have to say the New Deal and the Social Security Act of 1935. The Social Security Act of 1935 created pensions for workers‚ unemployment compensation‚ aid to mothers with dependent children‚ and aid to people with disabilities (Martin‚ 2014‚ 30). Social security has always been a universal problem. This economic security encompass the way families and individuals have some
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Human Resource Development is vital to organizations as it helps to improve business performance through the development of workforce‚ and directing and improving abilities and skills through activities planned to improve organizational learning. There are numerous definitions of Human Resource Development (Swanson & Holton‚ 2009) however I prefer the definition posited by Swanson (1995) as stated in Swanson & Holton (2009) because among other things (as discussed below) this resonates very well
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Foundations of Human Services Worksheet Answer‚ in a 50- to 100-word response‚ each of the following questions: 1. Identify the four themes of human services. The four themes of human services include concerns with problems in living‚ the increase in problems in the modern world‚ the need for self-sufficiency and the goals of social care‚ social control and rehabilitation. 2. Identify professional disciplines that influence human services. Human services professionals are
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Master of Science in Nursing Course Title: Human Behavior in Organization Topic: *Nature & Scope of Human Behavior in Organization (HBO) *Key Behavioral Science Assumptions Reporter: Khimberly L. Macapagal‚ RN Schedule: MSN I-B 7:30-5:00pm Importance of HBO > To know how people‚ as individuals and as groups act within the organization. Human behavior in an organization determines the quality of work‚ progress and success of the organization. No machine and no computer can work by itself
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As stated by the man in the video‚ a Human Services degree offers a wide range of opportunities in a variety of settings. Those considering a career in this field have a chance to make a difference in the lives of others while experiencing a sense of personal fulfillment‚ as well as‚ aiding people from diverse cultures. The man indicates he is a Christian and Christian’s have a calling to serve people that the world overlooks. Several aspects of this type of degree interest me. One is that I
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