Customer Service Management | Problem Solving | Antventures- Casper And Gambini’s | Anthony Shalhoub 31010062Sabine Raffoul 3103064310/29/2012 | | Submitted to : Dr. Esraa Haydar Customer service management Problem solving I. Introduction to customer service Customer service is the provision of service to customers before‚ during and after a purchase. According to Turban (2002) "Customer service is a series of activities designed to enhance the level of customer
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“Should a Robot Decide When to Kill?” Adrianne Jeffries writes “Should a Robot Decide When to Kill?”‚ observing the uses of Military AI from the perspective of a third party journalist. Jeffries’ offers little insight‚ rather cover both sides of this highly pressing issue. The issue in reference‚ is the name of the article‚ “Should a robot decide when to kill?”. Jeffries first explains the rapid innovations in the world of AI by explaining the Robotics Challenge Trials‚ “a competition put on by
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2: Describe the factors to consider when promoting effective communication. There are two different types of factors that should be considered when promoting effective communication such as: • Verbal communication- is when you use sounds and/or words to express yourself. When communicating it is important that your tone and the volume of your voice must be correct to suit the individuals situations. Most of the time it is also important to speak slowly in a calm manner so the other person gets your
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Bettina Lankard Brown (1998) on using problem-solving approach in vocational educational and their relationship to contextual learning environments. She argues that problem solving is way to relate classroom learning to real-life situations or problems. Problem solving has been emphasized as a means of helping students to develop decision-making skills as a main stream of education. The problem-solving method of teaching incorporates problem-solving activities‚ but places the responsibility for
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When planning an activity indoor or outdoor all individualâ€TMs health and safety must be assessed and accounted for. Before any activities begin it is vital to ensure the environment is free from any hazards for example slippery floors‚ wires‚ unused furniture and cleaning products. Often when planning an indoor or outdoor activity you will have an individual who requires extra support or special provisions. There are many factors that you should look at to meet these needs such as age‚ mobility
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JOINT INITIATIVE OF THE HARVARD GRADUATE SCHOOL OF EDUCATION AND HARVARD BUSINESS SCHOOL P E L -0 5 6 JU N E 1 2 ‚ 2 0 0 8 ST A C E Y C H I L D RE SS GEO FF M A RIETTA A Problem-Solving Approach to D esigning and Implementing a Strategy to Improve Performance The job of school d istrict lead ership team s is to solve system -level p erform ance p roblem s. Grad u ation rates‚ achievem ent d ifferences betw een racial and ethnic grou p s‚ college read iness‚ and early grad e literacy are bu t a
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53.3 Explain how to apply holistic assessment when planning assessment: It is very important when planning assessments so that a variety of required evidence can be achieved from one assessment occasion. To do this I need to take into account all findings from the initial assessment and the units relevant to the learners preferred route. All the necessary documents must be at hand to help me achieve this. I will need to gauge the level at which the learner is currently at to ensure I am assessing
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How To Analyze A Case In a case study there is no right or wrong answer. The following suggestions will help you to analyze case studies more effectively: Read the case: The first step to a successful case solution is to read the case‚ carefully and with an eye for detail – more than once. Don’t rush through it. Look for the smallest of details. That is the only correct way to read intelligent conclusions. Look for case attachments and accompanying tables and numbers if available. Do not reach
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WHAT FACTORS SHOULD BE CONSIDERED BY RESEARCHERS WHEN DEFINING THE DATA REQUIRED FOR THEIR RESEARCH Data are materials or information gathered during the process of making inquiry about problems. “Data of whatever form do not just appear or lie around waiting to be causally picked up by some passing researcher but have to be given form and shape in other to quantify as data; made relevant in a word to a research problem” (Ackryod and Hughes‚ 1992). In other words‚ data are systematically collected
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unit 024 1.1 explain the factors that need to be taken into account when assessing development confidentiality It is important that the details of any assessment carried out isto remain confidential unless their are serious concerns regarding their well being or safety. Then confidentiality will breachd on need to know basis and relevant agencies would be contacted in line with policies and procedures. It is also important to receive permission from
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