Emotional Labor and Emotional Exhaustion CITATION: Magdalene Ang Chooi Hwa (December 2012) ‘Emotional Labor and Emotional Exhaustion’‚ Journal Of Management Research Volume 12‚ Issue No. 3‚ Page No. 115 – 127 Summary: This study examines the emotional labor process‚ operationalized as surface acting and deep acting‚ as performed by hotel employees in Sabah‚ Malaysia. It also investigates the influence of emotional labor on emotional exhaustion‚ and the potential role of co-worker support
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Emotional Quotient Emotional Intelligence is a way of recognizing‚ understanding‚ and choosing how we think‚ feel‚ and act. It shapes our interactions with others and our understanding of ourselves. It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80% of the "success" in our lives CONTENTS INTRODUCTION 3 GENERAL SCOPE & ORIGIN 3 THE FOUR BRANCHES OF EMOTIONAL INTELLIGENCE
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The Consortium for Research on Emotional Intelligence in Organizations ( www.eiconsortium.org ) EI Framework 1 The Emotional Competence Framework SOURCES: This generic competence framework distills findings from: MOSAIC competencies for professional and administrative occupations (U.S. Office of Personnel Management); Spencer and Spencer‚ Competence at Work; and top performance and leadership competence studies published in Richard H. Rosier (ed.)‚ The Competency Model Handbook‚ Volumes
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590 International Journal of Management Vol. 29 No. 4 Dec 2012 Role of Gender in Emotional Intelligence: Relationship among Emotional Intelligence‚ Communication Effectiveness and Job Satisfaction Hassan Jorfi University of Technology‚ Malaysia Hashim Fauzy Bin Yacco University of Technology‚ Malaysia Ishak Md Shah University of Technology‚ Malaysia Emotional intelligence is essential factor responsible for determining success in life and psychological wellbeing seems to play an important
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Is artificial intelligence (AI) in human society a utopian dream or (worse yet) a Faustian nightmare?" (qtd in Kurzweil 450). Opponents to AI would like members of society to believe the answer to this question is yes. For these skeptics‚ AI either "conjures up images of HAL in the film ’2001: A Space Odyssey ’ or . . . the scarecrow in the ’Wizard of Oz ’" (qtd in Kupsh and Rhodes 344). Both cases illustrate the presence of intelligence where a brain is lacking. In the former AI is seen
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Threat Perception of Entrepreneurial Orientation and Emotional Intelligence: A Study on India’s Future Techno-Managers 89 89 Global Business Review 13(1) 89–108 © 2012 IMI SAGE Publications Los Angeles‚ London‚ New Delhi‚ Singapore‚ Washington DC DOI: 10.1177/097215091101300106 http://gbr.sagepub.com Rabindra Kumar Pradhan Papri Nath Abstract The present study examined the relationship between emotional intelligence and entrepreneurial orientation on a sample of 301 students
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managers need emotional intelligence to manage successfully in the workplace? Why or why not? “ The ability to notice and manage emotional cues and information by managers have effectively defined and shaped workplace into a successful organisation since the inception in the focus on emotional management. Because the context of the workplace is influenced upon emotional feelings‚ it is fundamental for mangers to control employee’s behaviour by understanding that they too have an emotional component
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STUDY SKILLS/PERSONAL DEVELOPMENT PORTOFOLIO EMOTIONAL INTELLIGENT By: Name: Andre Suryana Yahya Class: Dip15C Student No.: DipBA1509 Emotional quotient is the ability to sense‚ understand‚ and effectively apply the power of your emotions to build relationships compatibility (Estes‚ 2009). Emotional Intelligence is one of emotional quotient which is very important to allow us to be successful in managing our lives‚ environment‚ and the people around us since EQ will helps us to control
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Essay What is a leader? The true definition of a leader is one who is in charge or command‚ but what are the qualities that make someone fit to become or to be dictated as a leader? It’s a topic that may be controversial to many different nationalities or groups of people. Each person has their own opinions and thoughts on the qualities that they believe a good leader should possess. Some may say honesty and yet others may say confidence. There are so many different traits that a good leader should
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09/04/2013 Emotional Intellig ence Over view About Emotional Intelligence (EI) Emotional Intelligence (EI)‚ o ften measured as an Emotional Intelligent Quotient (EQ)‚ describes an ability‚ capacity‚ o r skill to perceive‚ access‚ and mange the emo tio ns o f self‚ and o thers‚ and gro ups. It is a relatively new area o f psycho lo gical research. Origins of the concept The idea o f emo tio nal intelligence has been aro und fo r so me co nsiderable time. Ho w ever it became w idely
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