KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
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MAJOR RESEARCH PROJECT SYNOPSIS ON “CUSTOMER PERCEPTION AND PREFERENCE TOWARDS NON-GEAR TWO-WHEELERS” ( INDORE CITY ) FOR PARTIAL FULFILLMENT OF THE REQUIREMENT FOR THE DEGREE OF MBA (FULL TIME) BATCH- 2012-2014 SUBMITTED BY: GUIDE BY: Tarun kumar Sen Prof. Anita Ahuja MBA III semester IBMR‚ IPS Academy IBMR‚ IPS
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4 2.1The evolution of Customer Loyalty strategy 4 2.2 Benefits of Loyalty 4 2.2.1 Cost savings……………………………………........................................................4 2.2.2 Referrals……………….…………………………………………………………….4 2.2.3 Complain rather than defect…………………………………………………………4 2.2.4 Channel Migration…………………………………………………………………..4 2.2.5 Greater awareness of brand asset……………………………………………….…...4 2.2.6 Turn left rather than right………………………………………………...………….4 2.3 Customer Loyalty approaches……………………………………………
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Customer Satisfaction ENG315 08/17/2014 Table of Contents Executive Summary ………………………………………………………………………………3 Introduction ……………………………………………………………………………………….3 Problem Statement.………………………………………………………………………………..3 Terminology ………………………………………………………………………………………3 Major Section of the Report ………………………………………………………………………3 Scope and limitation of the research ……………………………………………………………...3 Overview of Alternatives …………………………………………………………………………4 Criteria
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economy of scale. But IKEA concentrates in the design of their product where the designers work to build savings-generating features in the production and product itself. IKEA encourages its customers to be “prosumers” where most of its product will be self-delivered and self-assembled by the customers But they do provide the delivery and assembly services at an extra cost which IKEA usually hire the local companies to provide those services. IKEA tries to provide a wholesome experience at its
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value of t. Find t0 such that the following statement is true: P(t < t0) = 0.05 where df = 20) A. -1.729 B. 1.729 C. -1.725 D. 1.725 6. When 335 college students were surveyed‚ 130 said they own their car. Find a point estimate for p‚ the population proportion of students who own their cars. A. 0.285 B. 0.388 C. 0.612 D. 0.634 7. Many people think that a national lobby’s successful fight against gun control legislation is reflecting the will of
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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International Review of Management and Marketing Vol. 2‚ No. 4‚ 2012‚ pp.220-230 ISSN: 2146-4405 www.econjournals.com Customer Relationship Management (CRM) in Hotel Industry: A framework Proposal on the Relationship among CRM Dimensions‚ Marketing Capabilities and Hotel Performance Abdul Alem Mohammed School of Tourism‚ Hospitality and Environmental Management‚ COLGIS‚ Univerisiti Utara Malaysia‚ Sintok‚ Malaysia. Email: abd_102006@yahoo.com Basri bin Rashid School of Tourism‚ Hospitality
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3. What is the limitation of diplomacy using technology? Give examples! Despite all the helpful features of the technology‚ especially the information and communication technology‚ on diplomacy‚ there are also numbers of the limitation of the technology that are in some way become the double-edge sword for the diplomacy itself. There are three main limitation of the technology itself for the practice of diplomacy which are the pervasive surveillance‚ cyberwar‚ and loss of privacy. In addition to
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of an existing customer. Database is formed through the issue of future card and card is of three types silver card‚ gold card and sakthi card. Sakthi card is issued to ladies and this card provides‚ free sugar(1 kg) per month. Customer profitability analysis (CPA) is done on the basis of transactions made through the future cards. o Platinum customers (most profitable). o Gold customers (profitable). o Iron customers (low profitability but desirable). o Lead customers (unprofitable and
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