Comparative Study of customer satisfaction in public sector and private sectors banks Table of Contents Acknowledgment…………………………………………………1 Executive Summary……………………………….……………...3 Introduction…………………………………………………….....4 Literature Review…………………………………………………6 Banking Industry: An Overview………………………………....12 Objective of Study……………………………………………….12 Research Methodology…………………………………………..13 Data Analysis……………………………………………………14 Findings…………………………………………………….…...16 Recommendations………………………………………………
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THE BEST CUSTOMERS‚ we’re told‚ are loyal ones. They cost less to serve‚ they’re usually willing to pay more than other customers‚ and they often act as word-of-mouth marketers for your company. Win loyalty‚ therefore‚ and profits will follow as night follows day. Certainly that’s what CRM software vendors--and the armies of consultants who help install their systems--are claiming. And it seems that many business executives agree. Corporate expenditures on loyalty initiatives are booming: The top
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IT to establish a centralized customer service department to accept customer requests for maintenance during non-prime-time hours‚ for which Otis was earlier using a commercial answering service. Customers assessed the quality of the service offering based on Otis’ responsiveness to their calls‚ which also affected their perception of the Otis brand. The quality of the answering services was inconsistent and also they had no direct stake in responding to the customers’ requests as fast as possible
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Can Profitability and Morality Co-exist? Business Ethics and Corporate Governance INTRODUCTION TO BUSINESS ETHICS What is Business?? Business is a legally recognized organizational entity existing within an economically free country designed to sell goods and/or services to consumers or other businesses‚ usually in an effort to generate profit. It is a commercial activity engaged in as a means of livelihood or profit‚ or an entity which engages in such activities. What is Ethics? Ethics are
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Revenge and Its Consequences The French Revolution was a period of political revolution from 1789 to 1799. Set in the times of the French Revolution‚ A Tale of Two Cities by Charles Dickens describes the events that occur during this time period‚ from views of two different social classes in two different cities. For cruel and harsh treatment from the aristocracy‚ the peasants of France decide to enact their revenge and therefore begin the revolution. Although each person who felt that had been
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found. Figure 1 ACSI MODEL 5 Figure 2 - Kano Model 9 Chosen Topic The broad topic covered in this literature review is the area of Customer Satisfaction. The authors job is as a Customer Care Manager for Senator Windows for the past 15 years. The area of interest is therefore centred on the elements required to achieve the required level of customer satisfaction and also the methods that can be used to effectively measure it. Scope It would be desirable to limit the scope of the research
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CHAPTER 1 INTRODUCTION INTRODUCTION ABOUT THE STUDY Under the modern marketing concept all marketing activities have to centre the consumer. Effective marketing therefore requires a clear picture of the consumer characteristics. Hence‚ it is the duty of business concern to study such factors to understand the consumer’s preference. Indian automobile industry is an ever growing industry. The industry has changed from being a seller’s market to a buyer’s market. Brand and media proliferation‚ information
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A PROJECT REPORT ON “A STUDY ON CUSTOMER SATISFACTION ON PREPAID CELLULAR CONNECTION WITH SPECIAL REFERENCE TO RELIANCE IN BHILAI” Submitted to Pt. Ravishankar Shukla University‚ Raipur In the partial fulfillment for the awarded of the degree Bachelor of Business Administration Session 2009 – 2012 Submitted By: VIKASH GAVEL
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is sample of Scope and Limitation. This was used on a CASE STUDY entitled “Comparison and Contrast of sorting algorithm between Visual Basic.net and Java (Netbeans)”. This will help you to construct your own scope and limitation according to your study. This will serve only as your overview and guide for this part of case study. SAMPLE SCOPE AND LIMITATION: COMPARISON AND CONTRAST OF SORTING ALGORITHM BETWEEN VISUAL BASIC.NET AND JAVA (NETBEANS) Scope and Limitation Scope The
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systems in order to improve CitySoft’s profitability in the future. Refining the process of operation and cost management is quite necessary for CitySoft at this point‚ because if it kept expanding without improving its cost‚ operational control and system management‚ it would make little profit according to the huge cash flow. We can see clearly that CitySoft has already invested much on expansion‚ and its ratio of profit to revenue decreased a lot. 2. What are the decisions facing CitySoft? Give
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