communication skills. Active listening is one of the fundamental skills in patient-centered care. It is an interactive process to facilitate the understanding and be understood (Adler & Rodman 2009). Active listening requires the suspension of the nurse’s other thoughts and a shift in focus to the content of the patient’s message. Five essential tasks are required; this essay will discuss each of these categories. Attending Attending is the primary element in active listening. Nurses have to draw attention
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you mind going to our website to fill out the customer information so that your order can be processed with our new database software? c. We are now offering RapidAssist‚ a software program that provides immediate technical support through our website to your employees and customers. d. To provide better service‚ a new software named RapidAssist is now offered to provide you with immediate technical support from our website to employees and customers e. To provide you with easy access to the new
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Application of SMS Technology for Customer Service Centre 1 Ariff Idris‚ 2Abd. Samad Hasan Basari‚ 3Nur Hanisah Zubir‚ 1‚2‚3 Faculty of Information and Communication Technology Universiti Teknikal Malaysia Melaka Locked Bag 1752‚ Pejabat Pos Durian Tunggal‚ 76109 Durian Tunggal Melaka‚ Malaysia 1 miariff@utem.edu.my‚ 2abdsamad@utem.edu.my‚ 3nurhanisah.zubir@gmail.com Abstract - SMS technology is designed originally as a communication tool between a service provider and its users. However
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The World of Customer Service The World of Customer Service Allison Fey Kaplan University AB221:01 Professor McDermott November 12‚ 2012 The World of Customer Service The customer throws a product on the counter and says‚ “I want my money back now” and “I won’t do business with you again”. This is probably a misunderstanding about the store’s return policy. In this situation‚ it’s best to regain composure and take charge of the situation. In the customer service world‚ representatives
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Implementing The Students’ Listening Comprehension Skills Chunpin Luo The School of Foreign Languages‚ Yunnan Nationalities University No.134‚ Yieryi Dajie‚ Kunming 650031‚ China Tel: 86-871-643-5063 Abstract This is a proposal for an action research plan designed to find out how to improve students’ listening comprehension skills‚ enhance their performance and help to promote better learning. This plan is focused on the minority students who major in English in our University. Listening comprehension is one
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1. Describe in detail the three key elements of Montessori education. The three key elements of Montessori method of education are: 1. The adult(the directress-humble teacher) 2. Environment(prepared environment) 3. Apparatus(the Montessori materials and tools) Let us discuss in detail the three elements of Montessori method 1. The adult: The adult should prepare herself first in order to work with children. She has to guide the child in a passive manner according to the laws
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Jesse Bober P.6 Topic 1- Describe the three major phases of the english language and the major changes that happended When England was established there were several kingdoms and the most advanced one was Nurthumbria. It was this period that the best of the Old English literature was written ‚ including the epic poem Beowulf. In the 8th century Nurthumbrian power declined ‚ West Saxons became the leading power. The most famous king of the West Saxons was Alfred the Great
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Active Listening; Effective Listening Skills Growing up our parents always taught us‚ treat the way you would like to be treated. Well‚ the same goes for listening; we should listen to others the way we would want to be listened to. Proper listening skills are a very valuable asset to have. People who work in an organization tend to spend most of their time in some form of the communication process. Effective communication is an essential component of organizational success whether it is at
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include having a gloomy setting which was shown throughout the whole novel. The supernatural element of the monster is another example of a gothic novel. The last example of a gothic novel displayed in this novel is the intense emotion displayed by the characters through the novel. Gothic literature themes that are most prominently demonstrated in Frankenstein are the gloomy setting‚ the supernatural elements‚ and the intense emotions displayed
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Perception of the Bachelor of Science in Marine Transportation On the Services of the Library of the University of Cagayan Valley __________________ A Research Study Presented to the Faculty of Fundamentals Of Research _________________ In Partial Fulfillment of the Requirements for the Degree In Bachelor of Science in Marine Transportation _______________ By: By: John Paul A. Bernardo Jose Rafael A. Perez
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