CUSTOMER SATISFACTION MEASUREMENT IN HOTEL INDUSTRY: CONTENT ANALYSIS STUDY Ivanka Avelini Holjevac University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: Ivanka.Avelini.Holjevac@fthm.hr Suzana Marković University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: Suzana.Markovic@fthm.hr and Sanja Raspor University of Rijeka Faculty of Tourism and Hospitality Management Opatija Opatija‚ Croatia e-mail: sraspor@veleri
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NEW YORK -- Your best customer just complained about an employee’s phone manners. Or maybe it was the turnaround time on an order. Or maybe your Web site isn’t very customer friendly. These are customer service problems crying out for a solution. But if you really want to address your service issues‚ forget a quick-fix approach. Your small business and your customers will be better off if you look at service from a holistic point of view‚ one that includes all your employees‚ your internal processes
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OF SOCIAL AND APPLIED SCIENCES DEPARTMENT OF BUSINESS & ECONOMICS Master Research Proposal Improving Customer Service Quality in 4-5 Star Hotels in North Cyprus Student Name - Asif HUSSAIN Supervisor Prof. Dr. ERDAL TURKAN Email: asif_del04@yahoo.com Address:13‚Kucuk Medrese sokak Lefkosa 27-01-2011 1. Title: Improving customer service quality in 4-5 Star Hotels in North Cyprus 2. Background This research will focus on an additive exploration
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5 pages single-spaced 12pt font Who are MM’s target customers? Are all segments equally attractive to MM? If yes‚ why? If not‚ why not? How do the different segments’ needs and expectations evolve over time? The goal is to increase the overall market share and profits of MM’s Motors in the current market environment by targeting appropriate customer segments and proper allocation of marketing resources. Our initial strategy was to concentrate on segment A because of the following reasons: 1. MM
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ABSOLUTE LEVEL COMPANY PROBLEM Absolute Level Company is losing money in spite of the high volume of sales. OBJECTIVES 1. To attain optimum production efficiency and reduce production costs 2. To determine the viability of the proposed assembly line based on use conveyors AREAS OF CONSIDERATION 1. Product Line – full line of levels; 85 models; 12 models account for over 50% of sales and which are manufactured for stock; all other units are made against orders on hand; largest
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Customer Service in Business Today Jennifer Thayer Everest Online July 19‚ 2013 Customer service in today’s business environment is offering customers products and services that will perform the way that they are promised to perform. It also means that a business can personalize the way
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In the United States‚ there are many people diagnosed with and affected by varying disabilities – some more severe and debilitating than others. Due to various programs‚ laws‚ and policies‚ such as the Americans with Disabilities Act (ADA) and other programs‚ many funded through the Department of Health and Human Services (DHS)‚ many advances have been made to improve living conditions‚ vocational training‚ and independent skill building. While many improvements have been made and a number of programs
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My Perspective on Customer Service Today Andrea Cox Rasmussen College Author Note This research is being submitted on April 10‚ 2013‚ for Mr. Jeremy Crouch’s B119/MNA1161 Customer Service Course. My Perspective on Customer Service Today Providing excellent‚ and memorable‚ client support is important for client retention. Without exceptional support‚ your clients will not return. Average or mediocre support won’t keep your customers either‚ and bad customer service will simply drive
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Hints and Tips for Customer Service Unit 1 If you are currently unemployed the following websites offer good information regarding employment. www.Sainsburys.co.uk www.tesco.com www.marksandspencers.com www.britishairways.com/travel/about-british-airways/public/en_gb Extra information on Equality and Diversity‚ Contract of employment‚ legislation‚ Disability Discrimination Act and formal learning‚ can be found on www.gov.uk It’s important that you answer assessment questions
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Mr. Alexandris‚ Thank you for giving me the opportunity to reply to your questions; my answers are below. 1) Does the required work schedule stated above meet your needs? Yes. This schedule works quite well for me. 2) Explain what customer service means to you. Customer service...well‚ I kind of think it’s a dying art. Hardly anywhere I go‚ do I see people who really know what it means to "serve" their customers. Or‚ maybe they know‚ but just don’t care. Though I suppose it shouldn’t
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