TO DETERMINE THE LEVEL OF CUSTOMER SATISFACTION IN DAYSTAR UNIVERSITY CAFETERIA A project submitted to the School of Business and Economics in partial fulfillment of the requirement for the course Research Methodology BUS 213X Daystar University Nairobi‚ Kenya By Mark Reuben Gathigi 08-1064 November 2012 DECLARATION In presenting‚ this research in partial fulfillment of the requirements of the course code BUS 213X – Research Methodology from Daystar University‚ I declare that this
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attorney who‚ for the past thirty years‚ has served as a director on the boards of several companies. In April 2003‚ Talbot sat on the Board of Directors (the "Board") of Fidelity National Financial‚ Inc. ("Fidelity")‚ a publicly traded Delaware corporation and national title insurance company. Fidelity owned approximately a 10 percent interest in LendingTree‚ Inc. ("LendingTree")‚ an online lending and realty services exchange‚ which is publicly traded on the NASDAQ National Market System. On April 18
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providing services to the customer In the process of providing services to the customer where many unethical practices occur‚ misrepresentation and over persuasion are the most common practice It also occur in 4 major areas a) While providing service to the customer b) How members of a business organization fulfil their duties and responsibilities c) How competitors treat each other d) Providing a price fair to the manufacturer‚ seller and buyer. Problems in providing services Production
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Madam: STI College – Fairview would like to request permission from your good office for the following students to be allowed to conduct data gathering activities in WiPro BPO regarding its current technical policies and network setup: * Roman Tabios III * Nheaz Dicen * Wilmalyn Casauay * Ginneva Luz Noroña * Zion Paulo San Andres The above – mentioned students have decided to conduct a thorough analysis on your network set-up as their reference for the school’s completion program
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Running head: WHAT IS HUMAN SERVICES? What is Human Services? Candice K. Holt BSHS/302 University of Phoenix August 24‚ 2009 The Goal of Human Services Human Services is the practice of assisting needy and less fortunate individuals with meeting their basic needs in life. “The Human Services profession is one which promotes improved service delivery systems by addressing not only the quality of direct services‚ but also by seeking to improve accessibility‚ accountability‚ and coordination
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=> Service Products: - The ability of a firm to design service product is based on how they effectively address and consolidate their core products‚ supplementary services‚ and delivery actions. A- Core Products Core products are the set of attributes and values that customers are waiting to receive from a specific company‚ also those products represents the solutions of problems faced by customers and users that can satisfy their needs. The core product in the Education industry is the
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NIKE Executive Summary by Lawrence Gimeno Recommendations: Make it count My first recommendation is directed at Nike’s push into digital sports. In my opinion the new accelerometer based Nike+ technology is the birth of a whole new generation of Nike products and an amazing innovation to motivate people to include sports into their everyday life. Nike has attained a leading role in almost every one of the upcoming world wide sporting events‚ such as the 2012 Olympics‚ the 2012 Soccer Euro Cup
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Chipotle Mexican Grill‚ Inc. as the organization which has had an initial public offering in the last three years. The learning team will address registration‚ disclosure‚ and compliance issues and cost of issuance. In addition‚ the team will examine the impact on ownership control and return as well as the source and application of funds. Financing Issues that an Organization Faces When Going PublicAn Initial Public Offering (IPO)‚ is extremely expensive for organizations. It is common for a small business
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Contents1.Lifetime Customer Value....................................................1What would you estimate is the lifetime customer value (LCV) of Laura’s business at each of the stores?How would you account for any difference?2.Level of Service..................................................................3How would you rate the level of service provided by the two newsagents? Why?3.Customer Satisfaction and Customer Loyalty.........................4Although Laura shopped at the first newsagent
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The World of Customer Service The World of Customer Service Allison Fey Kaplan University AB221:01 Professor McDermott November 12‚ 2012 The World of Customer Service The customer throws a product on the counter and says‚ “I want my money back now” and “I won’t do business with you again”. This is probably a misunderstanding about the store’s return policy. In this situation‚ it’s best to regain composure and take charge of the situation. In the customer service world‚ representatives
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