"Service" can be an elusive concept. What is the essence of The Ritz-Carlton experience? What is The Ritz-Carlton selling? “We are not in the hotel business. The hotel business is about selling rooms‚ selling food‚ selling the bar. We do those things incidentally‚ but our business is service… Service is our profession.”‚ so Horst Schulze‚ founding president and COO of Ritz-Carlton Hotel‚ about the exceptional customer service philosophy of the company. The Ritz-Carlton focuses on taking care of their
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John W. Smith Jr John W. Smith Jr The changing of the culture of an organization has both the pros and cons. Ultimately‚ it is the job of the OD Consultant to ensure that both management and the employees are both on the same page heading in the same direction in order to reach the goals and objectives of the organization. The changing of the culture of an organization has both the pros and cons. Ultimately‚ it is the job of the OD Consultant to ensure that both management and the employees
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Changing Organizational Cultures Introduction An organization’s culture is a combination of the founder’s beliefs‚ values‚ ideas‚ and norms. Every organization is different and presents a different culture for its employees and customers. With most organizations the culture is strong and very difficult to change. Within these organizations there are dominate cultures and well formed subcultures. In the few organizations remaining‚ changing the organizational culture is easier‚ but requires
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Many organizations are faced with the challenge of solving poor employee engagement in their workforce. People are less motivated‚ want fewer responsibilities and more pay. Business must find ways to hire and retain workers who are motivated and productive. This article will provide you with information that can help you build a high-performing‚ fully engaged workforce. Whether you’re an executive‚ a manager or a team leader‚ the following information will be beneficial to you. As a corporate decision-maker
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CHALLENGES FACED BY HR PROFESSIONALS IN THE NEW MILENNIUM The threats facing managements have been changing with time‚ and what was a fine solution yesterday may no longer be valid tomorrow! We all know that the world is moving at an extremely fast pace‚ and that the rate of change is continuing to accelerate‚ as Alvin Toffler stated so aptly many years ago in "Future Shock". It can now be said that we have moved to the era of not just change‚ but an accelerated rate of change. This demands that
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DISCUSS THE CHALLENGES THAT ARE FACED BY RECORDS CENTRES IN ZIMBABWE IN AUTOMATING THEIR RECORDS SYSTEMS. People frequently turn to technology because they find they can’t manage their paper records. Either they are swamped by too much paper on site‚ or they can’t find the documents they need‚ or both. By itself‚ technology cannot fix a records management problem; technology applications need a lot of research and planning to be effective. While automating records can be a valuable tool‚ there are
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CHALLENGES FACED BY THE FIRST-YEAR STUDENTS OF HEILBRONN UNIVERSITY Anzhalika Karbavets 185244 CHALLENGES FACED BY THE FIRST-YEAR STUDENTS OF HEILBRONN UNIVERSITY IBO 3 –Models and Methods of Data Assessment WS 2014/15 Ilyas Khan M. A. Anzhalika Karbavets 1 185244 Index of Tables Table No 1: Multiple Regression ............................................................................................... 14 2 Index of Figures Figure No 1: Research and Hypotheses
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CHANGING VALUES AND THE LEGAL CUl.TURE IN JAPAN FUJIKURA Koichiro 1. THE INDUSTRIALIZATION OF MODERN JAPAN Since the Meiji Restoration in 1868‚Japan has pursued a path of modernization‚ using the industrialized nations of the West as its model. In this way‚ modernization in Japan meant westernization and industrialization; it led to the transformation of the traditional governing structure into a highly centralized one and turned the agricultural society into a technologically modern and industrially
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limited and India had very few success stories. As well‚ society was risk averse and the individual looked primarily for employment stability. In 1991‚ the Indian government liberalized the economy‚ thus changing the competitive landscape. Family businesses‚ which dominated Indian markets‚ now faced competition from multinationals that had superior technology‚ financial strength and deeper managerial resources. Thus‚ Indian businesses had to change their focus and re-orient their outlook outward. A
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