Westin Hotels & Resorts are an upscale hotel chain owned by Starwood Hotels & Resorts Worldwide. Currently‚ Westin operates over 120 hotels in 24 countries. Westin Hotels and Resorts redefine efficient services with an un-compromising style that offers residents a truly unique experience. Starting its operations from the year 1930‚ Westin defines a luxurious and relentless pursuit of providing optimal services for its clients. The Mission Statement of Westin Hotels & Resorts: “Westin Hotels & Resorts
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people worldwide and owns and manages about thirty hotels and five luxury cruisers as of 2012. The company was incorporated in the year 1949 by Rai Bahadur M.S. Oberoi to run "Oberoi Group of hotels". The group of companies‚ affiliated through common ownership interest‚ has to offer first class luxury hotels‚ airline catering‚ airport bars and restaurants‚ corporate air charters‚ travel consultancy‚ limousine services and project management. With hotels being spread out in Mumbai‚ Delhi‚ Calcutta‚ Chennai
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If you want to know what it’s like to live like a hamster‚ than look no further than La Villa Hamster. Tucked away down an unremarkable side-street near the centre of the western French city‚ La Villa Hamster offers guests the "unique" opportunity to live the life of a rodent.The hotel has all basic amenities essential for a rodent such as containers of organic grain‚ a metal water spigot activating by pushing a giant lever with your foot‚ and a double bed accessible only by a step ladder and
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9) Bibliography 1) (i) INTRODUCTION OF THE PROJECT The purpose of the project is to present the requirement of the Computerization of Telephone Billing System. The project thus calculates the telephone bills automatically. It does almost every work which is related to automatic telephone billing connection system via- new connection ‚ customer record modification‚ viewing customer records & all works related to rate of bills‚ meter readings in addition to bill calculation
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unfriendly place. It refers to the process of receiving and entertaining a guest with goodwill. Hospitality in the commercial context refers to the activity of hotels‚ restaurants‚ catering‚ inn‚ resorts or clubs who make a vocation of treating tourists. Helped With unique efforts by government and all other stakeholders‚ including hotel owners‚ resort managers‚ tour and travel operators and employees who work in the sector‚ Indian hospitality industry has gained a level of acceptance world over
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delivery of goods and services. For the purposes of this article‚ an enterprise typically refers to a telecommunications operator. However‚ it could also be a content provider‚ service provider‚ search engine or some such actor in the new business world. As well designed BSS helps an enterprise stay ahead of the competition by providing the flexibility to adapt to a constantly changing marketplace. This article explores Ericsson’s approach to this complex area‚ discussing the transition from today’s
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Hospitality Ethics Northern Arizona University May 20‚200l Purpose The purpose of this paper is to review and assess the hospitality literature on ethics to result in a synthesis of the material. At the onset‚ it was assumed that there were many articles on the topic of ethics in the various hospitality journals over the past ten years. The researcher was interested in determining a summary view‚ which could serve as a basis for future applied research and practical application of the results
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C H A P T E R 2 Hotel Organization and the Front Office Manager O P E N I N G D I L E M M A CHAPTER FOCUS POINTS ■ Organization of lodging At a recent staff meeting‚ the general manager of The Times Hotel asked if anyone wanted to address the group. The director of housekeeping indicated he was at a loss in trying to work with the front desk clerks. He had repeatedly called the desk clerks last Tuesday to let them know that general housecleaning would be performed
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IF YOU ARE EXTREMLY BUSY: I am helping a guest right now‚ but your call is very IMPORTANT to me. Rather than to RUSH or leave you on hold‚ may I PLEASE call you back in the next 15 minutes? QUALIFICATION PROCESS Thank you for calling the HOTEL NAME‚ where we GURANTEE OUR SERVICE‚ my name is ____________ may I have your name please. (Write down the guest name) Thank you __________ (first name)‚ what excellent service can I offer you today. Sure‚ let me do my best get you a great
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International Journal of Business and Manegement; Vol. 7‚ No. 14; 2012 ISSN 1833-3850 E-ISSN 1833-8119 Published by Canadian Center of Science and Education Service Quality Management in Hotel Industry: A Conceptual Framework for Food and Beverage Departments Ala`a Nimer AbuKhalifeh1 & Ahmad Puad Mat Som1 1 School of Housing‚ Building and Planning‚ Universiti Sains Malaysia‚ Penang‚ Malaysia Correspondence: Ala`a Nimer AbuKhalifeh‚ School of Housing‚ Building and Planning‚ Universiti
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