Dissertations 2012 Three essays on the customer satisfaction-customer loyalty association Young Han Bae University of Iowa Copyright 2012 Young Han Bae This dissertation is available at Iowa Research Online: http://ir.uiowa.edu/etd/3255 Follow this and additional works at: http://ir.uiowa.edu/etd Part of theBusiness Administration‚ Management‚ and Operations Commons Recommended Citation Bae‚ Young Han. "Three essays on the customer satisfaction-customer loyalty association." dissertation‚ University
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Electronic copy available at: http://ssrn.com/abstract=2185653 1 A TAXONOMY OF INTELLECTUAL CAPITAL: 2006-2009 POLISH BANKS PERSPECTIVE Karol Śledzik* University of Gdansk Faculty of Management Department of Banking ul. Armii Krajowej 101 81-824 Sopot‚ POLAND ABSTRACT The main goal of this paper is to present practical application of taxonomy (Multidimensional Comparative Analysis - MCA) to measure the level of intellectual capital of banks using VAIC™ (Value Added of Intellectual Coefficient)
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INDUSTRY ANALYSIS Today the automobile sector in India contributes 5% to the nation’s GDP‚ making it a prominent player in the economy. It will contribute around 19% of the Tax collection for financial year 2009-10. Following have been the features of Auto industry in the past financial year. The following tables and charts consist of the performance of Auto industry in past few years. Industry Aggregate (Rs in million) | | AMJ 10 (E) | Net Sales | 363904.38 | Change (%) | 39% | EBITDA |
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which occurred under the leadership of Luther and Zwingli with the cooperation of the state leaders‚ the theological interpretation of the Radicals offered an alternative and a more revolutionary conclusion from the aims and views of the magisterial driven Reformation. As George Huntston Williams stated that there were “Anabaptists of various types” and Hans Jürgen-Goertz
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a Dutch engine that was assembled in Mexico from made in US components‚ which in turn‚ were fabricated from Korean steel. But what influenced the trend for globalization? This essay will outline two main macro factors that helped globalization to evolve. It will then pass on to describing four major features of globalization. To begin with‚ the globalization was driven by the decline in barriers of the free flow of goods‚ services and capital that has occurred since the end of the Second World
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his last name and place of employment not be disclosed. Edward’s official job title is pre-owned sales representative and he defined his job as selling used vehicles while achieving and maintaining appropriate levels of gross profit‚ volume‚ and customer satisfaction. As a veteran in the auto industry for twenty-three years‚ he holds a lot of negotiation experience. Edward feels that although official training is always provided‚ he has mostly learned from experience. (personal communication‚ October
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The UAE automobile sector remains in the fast lane‚ as the country ranked top globally with more than 25 per cent sales growth in 2012 compared to single-digit growth in major markets. Following the buoyant growth in 2012‚ industry specialists in the UAE expect another positive year ahead. The credit goes to the country’s leadership for creating a safe environment that brings economic stability‚ mainly contributed by the tourism‚ trade and logistics sectors. It is estimated that the UAE’s
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Automobile Industry of Pakistan - An Overview The automotive industry rightly prides itself on being recognized as the “mother of all industries.” In its folds it carries many different kinds of vehicles to provide mobility to people and goods. While they may appear to be simple machines‚ their design and manufacturing have much deeper roots in all the known technologies. In-depth knowledge and skillful application of mechanical‚ electrical‚ electronics‚ chemical and a host of other technologies
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The book As a Driven Leaf‚ by Milton Steinberg‚ poignantly depicts the internal conflict between faith and knowledge within Rabbi Elisha ben Abuya. Though the majority of the story is rooted in fiction‚ Steinberg accurately portrays the pain that results from the schism of convictions and the realities that contradict them. As a person who has experienced crises of faith‚ I deeply connected with this book. Rabbi Elisha struggles to coincide his values as a Jew with terrible events that he witnesses
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There was once a little boy of 6 years old called Lewis. One day‚ as he was looking out of the car window on his way to school‚ he discovered that a large mass of grey smoke was forming just above his dad’s car. Somewhat alarmed‚ Lewis looked at the other cars on the road to find out if they too had a cloud of grey smoke chasing them. To Lewis’ surprise‚ all the cars travelling on the motorway had the grey smoke hovering around them. There was once a little boy of 6 years old called Lewis. One
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