Administration-MBA Semester 4 MK0006 – Services Marketing and Customer Relationship Management - 2 Credits (Book ID: xxxxxxx) Assignment Set- 1 (30 Marks) Note: Each question carries 10 Marks. Answer all the questions. Q.1 a. What do you mean by physical evidence in services? Give examples. (5 marks) b. Write a note on service development. (5 marks) Q.2 a. Briefly explain the terms “customer expectation” and “customer perception”. (6 marks) b. What are the different bases for segmentation? (4 marks)
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Medici. During this time the Medici family took over Florence and ruled it. They spent a lot of money paying for art. Also hosted parties or reunions for artists‚ where these people talked and shared ideas of new techniques in art such as perspective‚ and how to use anatomy to paint more life-like figures. Perspective was a big change or advance in Renaissance art‚ as it increased painter’s knowledge about distance and how to use it in their work. This technique is a system used to create a logic
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planning function of management contribute to achieving organizational objectives within your chosen industry? Being able to create a detailed plan for a desired goal..It allows you to see where your company is now and where it could be in the future. Setting objectives‚ deciding on best course of action for achieving those objectives (game-plan)‚ setting and achieving goals will help to decide a companies identity and future. 2- How does the organizing function of management contribute
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MGMT 587B: Customer Value Management Subimal Chatterjee Professional MBA Program (New York City) Sept. 13 and 20‚ 2014 Customer Value Management: Readings and Cases MGMT 587B: Customer Value Management Binghamton University THIS PRINT COURSEPACK AND ITS ELECTRONIC COUNTERPART (IF ANY) ARE INTENDED SOLELY FOR THE PERSONAL USE OF PURCHASER. ALL OTHER USE IS STRICTLY PROHIBITED. ISBN 1269608886 XanEdu™ publications may contain copyrighted materials of XanEdu‚ Inc. and/or its licensors. The original
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science fiction collection of stories The Illustrated Man by Ray Bradbury‚ there are two stories that express the main idea of revenge and they are The Other Foot and The Veldt. In The Other Foot‚ revenge is seen when Willie takes revenge on the white people because of how they treated his parents and the other black people on Earth. In The Veldt the children‚ Wendy and Peter‚ take revenge on their parents when they don’t let them take their rocket to New York‚ this revenge builds up until it takes over
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Markets and Market Structure One of the crucial elements to understanding how a market will function (though it will not explain everything) is its market structure. These are the key elements that determine the behavior of firms in the market and the outcome that will be produced by the market. One way of considering the market structure is to talk about the conditions that exist in the market. These conditions fall into (approximately) four categories: • Actors in the market (both numbers
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Case 1: Meera on penicillin Meera‚ a ten-year girl‚ was brought by her mom to the clinic because of persistent coughing and malaise. She had bacterial upper respiratory tract infection and was prescribed amoxicillin. They left the clinic and bought the medicine. Within an hour after ingesting the drug‚ Meera’s tongue was swollen and complained of difficulty of breathing. Her mum immediately dialed “000”. Penicillin is a bacteriostatic group of antibiotics which inhibit the cell wall synthesis of
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enhances other managerial functions: The Staffing function is very closely related to other managerial areas of the business. It influences the direction and control in the organization. The effectiveness of the other managerial functions depends on the effectiveness of the staffing function the organization performs. 2. Training and development: Staffing in an organization provides training and development to the employees and enhances the employees to work effectively and this in return enhances the
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Subject : Management & Organizational Behaviour Code : BMO 1102 Assessment 3 : Research Essay Question : Define management by objectives and list the four elements of this type of goal setting. Next‚ discuss three problems associated with management by objectives. Can this management technique be applied to your approach to this subject (BMO 1102)? If so‚ how? Name : Darwis Soesanto VU Student Number : 3712716 Tutorial Group : Tutorial 4 Date of Submission
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Working Relationships with Customers Effective communication strategies can help towards building strong working relationships with clients and customers and are very important for the progress of any company. It is essential to create a good impression and therefore it is important that the employee’s self presentation meets the expectations of the customer and leaves them with an overall positive opinion. Employee’s appearance is essential for creating a good first impression to the customer. It
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