The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades‚ there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually‚ it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty‚ while some people believed that customer loyalty affect customer satisfaction. Interestingly‚ very few executives and managers understand the critical difference. The purpose of this paper is
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What is Cost & Management Accounting Reporting Systems? Cost Accounting Reporting System deals with the process of tracking‚ measuring‚ recording and classifying the appropriate allocation of expenditure (financial and non-financial) for the determination of the cost of product or service in an organization and for the presentation of suitably arranged data for the purpose of control and guidance of management (Horngren et al‚ 2010). Costs are measured in terms of Direct Costs‚ Indirect Costs and
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Crises Management As a Critical Organizational Management Function 1 Crises Management As a Critical Organizational Management Function ABSTRACT Man-made errors and natural disasters have become increasingly prevalent in the second half of the 21st century‚ causing crises disruptive to the community at large and organizational infrastructure. When organizational crises ensue‚ leadership is obligated to respond immediately‚ by implementing emergency relief solutions to demonstrate
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In every aspect of life‚ today’s decisions impact the state of the future‚ this is determined by planning. In management planning involves setting objectives and determining a course of action for accomplishing these goals. This requires managers to be good decision-makers as well as aware of environmental conditions facing their organization in order to predict future conditions. Established in 1988‚ WorldCom Public Relations Group was formed to allow the most independent public relations firms
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Human Resource Management (HRM) is the utilization of individuals to achieve organizational objectives that involves with are staffing‚ human resource development‚ compensation‚ safety and health‚ employee and labor relations (Mondy‚ 2012) Staffing is the process through which an organization ensures that it is always has the proper number of employees with the appropriate skills in the right jobs‚ at the right time‚ to achieve organizational goals. (Mondy‚ 2012) If an organization fails to manage
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Management has existed since the early days of humanity‚ Egyptians building pyramids and the Chinese irrigation systems etc. Classical management writers rose in the time of the industrial revolution in Europe and emphasized on a more formal approach to management. But since the beginning of the implementation of the managerial work‚ it has been consistently unclear as to what is the nature of a manager’s work? This question has been the basis of numerous texts and discussions over the years. Stephen
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’financial system’ is a term used in finance to describe the system that allows money to go between savers and borrowers. The main elements of the system are generally said to be: Financial institutions are organizations that offer financial services. There are three main types of financial institution: Banks (including credit unions‚ building societies etc.)‚ insurance/pension companies‚ and investment funding companies/brokers. Financial markets are what they sound like - the system that allows
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INTRODUCTION . 4 2.0 CASE STUDY ANALYSIS . 4 3.0 INFORMATION SYSTEMS & STRATEGY 5 3.1 Analysis of Quality Food’s Organisational Structure ... 5 3.2 Quality Foods Current Value Chain Analysis .. 6 3.3 Analysis of Quality Foods IT Systems . 7 4.0 DEVELOPMENT OF NEW SYSTEMS FOR QUALITY FOODS 9 5.0 EFFECTIVENESS OF IT SYSTEMS .. 11 6.0 CONCLUSION
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Question: 1. In the case study‚ we referred to the systems being developed and used as decision support systems. However‚ we also identified various artificial intelligence (AI) technologies. How can a decision support system incorporate and use AI technologies such as pattern recognition? Answer: ARTIFICIAL INTELLIGENCE (AI) tools and techniques can aid in the diagnosis of disease states and assessment of treatment outcomes‚ so AI can be used by a decision support system as pattern recognition
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HRM Function The role of human resource management is to plan‚ develop and administer policies and programmes designed to make expeditious use of an organisation’s human rusources. It is that part of management which is concerned with the people at work and with their relationship within an enterprise. The major functional areas in human resource management are: 1. Planning‚ 2. Staffing‚ 3. Employee development‚ and 4. Employee maintenance. A brief description of usual human resource functions are Human
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