E-RESTAURANT FOR CUSTOMER-CENTRIC SERVICE USING WLAN AND RFID TECHNOLOGIES CHING-SU CHANG‚ CHE-CHEN KUNG‚ TAN-HSU TAN Department of Electrical Engineering‚ National Taipei University of Technology‚ Taipei‚ Taiwan E-MAIL: s2319004@ntut.edu.tw‚ s3310382@ntut.edu.tw‚ thtan@ntut.edu.tw Abstract: Traditional restaurants only provide passive service where waiter can only deal with customer’s order by asking customer‘s need and then waits for answer. However‚ a high quality service system should be
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Building Relationships Your first strategy to building a strong customer relationship could be to make every customer interaction count. Don’t take a single customer for granted. Each and every interaction with a customer is a gift and should be valued. You can achieve that by setting up a focus group made up of loyal customers. A focus group can be a vital tool to getting into the mind of your customers and knowing their needs. Another strategy is to really listen to customers. Even complaints
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CHAPTER 11: Managing Knowledge and Collaboration I. Question 2 (Chapter 11 - Page 442) What types of systems are used for enterprise-wide knowledge management and how do they provide value for businesses? 1. Define and describe the various types of enterprise-wide knowledge management systems and explain how they provide value for businesses a. Structured knowledge systems The essential problem in managing structured knowledge is creating an appropriate classification scheme to organize information
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Customer Relations Management Done by Abdul-Aziz al sultan DR: Issam magrabi MIS 500 Phone Number :00965 – 99229696 E-Mail: gust1102102012@gust.edu.kw Student Id :1102102012 Abstract In the recent years‚ the developed institutions and corporations with the biggest economic stability are focusing in customers relations management CRM but not all of them succeeded .there are challenges faces it ‚ if we use it not in the proper way . also in special cases implementing CRM will
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INTRODUCTION Knowledge Management System (KM System) refers to a (generally IT based) system for managing knowledge in organizations‚ supporting creation‚ capture‚ storage and dissemination of information. It can comprise a part (neither necessary or sufficient) of a Knowledge Management initiative. Knowledge Management Systems (KMS) are technologies that support Knowledge Management (KM) in organizations‚ specifically - knowledge generation‚ codification‚ and transfer (Ruggles‚ 1997). The use
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for making work more efficient and more enjoyable. There are five production sub-functions Production and planning. They will set the standards and targets at each stage of the production process. The quantity and quality of products coming off a production line will be closely monitored. Purchasing department This department will provide the materials‚ components and equipment required. An essential part of this responsibility is to ensure that stocks arrive on time and are of good quality The
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CHAPTER ONE 1.0 INTRODUCTION Medicine like many other professions today is faced with major problem of information management and resource sharing‚ in that reason the essence of writing on this particular topic cannot be over emphasized. This is more so as the visits patients take to the hospitals require the need to keep records of their health statistics‚ in such a manner that they can be easily retrieved and updated in a concurrent and simultaneous manner‚ while health personnel who need to
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Information system is a set of processes and resources working together to gather‚ transform‚ process and store information useful for decision making and control in the organization. A set of interrelated components that collect‚ manipulate‚ store and disseminate data and information and provide a feedback mechanism to meet an objective. Data consists of raw facts‚ such as an employee number‚ total hours worked in a week‚ inventory part numbers or sales orders. As shown in Table 1.1‚ several
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Biyani’s Think Tank Concept based notes Management Information Systems (BCA Part-III) Kusumlata Bhargava Deptt. of Information Technology Biyani Girls College‚ Jaipur Fore more detail:- http://www.gurukpo.com PDF Created with deskPDF PDF Writer - Trial :: http://www.docudesk.com Management Information Systems Published by : Think Tanks Biyani Group of Colleges Concept & Copyright : ©Biyani Shikshan Samiti Sector-3‚ Vidhyadhar Nagar‚ Jaipur-302 023 (Rajasthan) Ph
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CASE – 1 The 2004 Athens Olympics Network: Faster‚ Stronger—and Redundant Claude Philipps‚ program director of major events at Atos Origin‚ the lead IT contractor for the Olympic Games‚ likes to be prepared. “We were ready before August‚ but we were still testing‚ because we wanted to be sure that every stupid thing that can happen was planned for‚” Philipps said. “In a normal IT project‚ we could have delivered the application to the customer almost eight months earlier.” But the Olympic Games
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