| Chapter 1 Introduction 1.1 Background Customer Satisfaction is one of the most important issues concerning business organizations of all types‚ which is justified by the customer oriented philosophy and the main principle of continuous improvement of modern enterprises. Thus‚ customer satisfaction measurement may be considered as a most reliable feedback considering that it provides in an effective‚ direct‚ meaningful and objective way regarding the clients’ preferences and expectations
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Attitudes and Job Satisfaction © HJ Lin in‐class Material All rights reserved. 3‐0 Attitudes Attitude: “a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object” gi Attitude object: physical objects‚ issues‚ ideas‚ events‚ people‚ places © HJ Lin in‐class Material All rights reserved. 3‐1 Attitudes Evaluative statements or judgments concerning objects‚ people‚ or events. Three components of an attitude:
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permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in our work. He is he is the purpose of it. Is not outside in our business. He is a part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us an opportunity to do so”-Father of the Nation‚ Mahatma Gandhi. The term customer include person who avail of any service
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GQ: What do I like about the Shea’s essay “In Praise of Peer Pleasure”? I like that it really puts a new positive mask over the negative outlook that peer pressure gets. The idea that peer pressure makes people do things that they don’t like rains true in this essay. However‚ these people are doing good things for themselves and others in return‚ without even realizing it. JW: In this essay the things that I was interested in were the studies‚ phycologist got people to do things just because they
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to protect self or others. These white lies have become more socially acceptable. However‚ not everyone who lies does it to protect others. There are individuals that will lie as an evil act to cause pain in others. According to psychiatrist Scott Peck‚ “evil is that force‚ residing either inside or outside of human beings‚ that seeks to kill life or liveliness. And goodness is its opposite. Goodness is that
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The major causes of job satisfaction‚ how does job satisfaction impact productivity‚ absenteeism and turnover and how employee satisfaction is related to customer satisfaction in organizations. Job satisfaction is described as a positive feeling about a job resulting from an evaluation of its characteristic (Essentials of Organizational Behavior 10 edition‚ Stephen Robbins/Timothy Judge). According to Locke and Lathan (1976) the definition of job satisfaction is a pleasurable or positive emotional
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JOB SATISFACTION OF EMPLOYEES IN BANKING SECTOR A comparative analysis among six Banks Chapter 1: Introduction of the Study 1.1 Introduction: With the opening up of the economy of Bangladesh‚ a dramatic change has been observed both in manufacturing and in service sectors. This has brought higher employment opportunities
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EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 An Internship Report Presented in Partial Fulfillment Of the Requirements for the Degree Bachelor of Business Administration INDEPENDENT UNIVERSITY‚ BANGLADESH April 29‚ 2012 EMPLOYEES JOB SATISFACTION IN BANKING SECTOR OF BANGLADESH: - A CASE STUDY OF “JAMUNA BANK LIMITED” By Oishee Manee ID: 0820544 Has been approved April 29‚ 2012 ____________________
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Sings "What lies behind you and what lies in front of you‚ pales in comparison to what lies inside of you." Ralph Waldo Emerson © 2005 Gary B. Ackerman. All Rights Reserved. The Burrito contains the personal views and food for thought of Gary Ackerman and does not reflect the views of any other person or organization. Get ready for instant body scans at airport security. Really. It is being tested as we speak‚ or read‚ or whatever it is we do. See that man in the photo? That is what I call a
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with his intended audience. He criticizes before offering any solution to the problem. Throughout this essay‚ Wendell Berry will come across as illogical to the readers he attempts to persuade by overgeneralizing his assumptions and reasons in “The Pleasures of Eating” along with providing a lack of supportive evidence to solidify his assertions. This use of oversimplification broadens the categories within the essay which do not adequately qualify his ideas in a persuasive manner. This in turn distances
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