and Brenda M. Fewster Abstract The commercial airline is an extremely competitive‚ safety-sensitive‚ high technology service industry. People‚ employees and customers‚ not products and machines‚ must be the arena of an organisation’s core competence. The implications are vast and pervasive affecting no less than the organisation’s structure‚ strategy‚ culture‚ and numerous operational activities. Completed by 13 respondents (executives)‚ this audit presents a series of select findings of a human
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BrAnd LoyALty Jooyoung Kim‚ Jon d. Morris‚ and Joffre swait ABSTRACT: We examine a model of six latent constructs and propose that true brand loyalty can be explained as a result of five distinct antecedents: brand credibility‚ affective brand conviction‚ cognitive brand conviction‚ attitude strength‚ and brand commitment. Data from experimental conditions with manipulations of eight product classes and two involvement levels lend support for the proposed model‚ demonstrating that brand loyalty can
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Maintaining customer loyalty has also been a cornerstone in Apple’s success. Strong customer loyalty drives sales‚ sustainability‚ and growth especially in today’s economy. Apple must continue to build and maintain excellent customer relationships to stay competitive. Customers are Apple’s greatest asset and it costs much less to retain a current customer than it does to acquire a new one. Therefore‚ Apple must achieve long-term loyalty to strengthen their market share. I would recommend the following
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The HR Scorecard: Linking People‚ Strategy‚ and Performance by Dave Ulrich This Book Is Rapidly Becoming An Industry Best Practice Framework Providing the tools and systems required for leading a measurement managed HR architecture‚ this important book heralds the emergence of human resources as a strategic powerhouse in todays organizations. Three experts in the field outline a powerful measurement system that highlights the indisputable role HR can play as both a prime source of sustainable
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Directors Retaining the HR Function Mohammed Bhayat Table of Contents Introduction 3 How three HR activities support the organisations strategy 4 Recruitment 4 Disciplinary’s / Grievances 4 Induction 5 Three ways HR professionals support line managers and their staff 6 Performance management 6 Legal 6 Training 7 Conclusion 8 REFERENCES 9 Introduction This report is to the executive directors and will be outlining the importance of retaining the HR function within the business
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Sense of Ownership A sense of ownership is not necessarily owning company stock‚ but a feeling of ownership in the work process. As employees develop this sense of ownership there is an increased sense of pride‚ motivation and self-esteem. The long-term impact is increased productivity. Generating a sense of pride can be a difficult task‚ however‚ it can be cultivated by developing a sense of ownership. Employees become much more attached to their work if they feel like a part of the process.
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is SM’s customer loyalty program that rewards members with points every time they shop in SM Department Store‚ SM Supermarket‚ SM Hypermarket and other SM retail establishments inside and outside SM Supermalls. The points earned can be used to redeem practically anything sold in any of those stores. Aside from reward points‚ SM Advantage also offers numerous members-only privileges such as exclusive sales‚ discounts and freebies inside and outside SM Malls. Become a Member You can start earning
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things have become more convenient and accurate of tracking progress‚ communication‚ etc. and are still unceasingly discovering new innovations‚ being more distinct and better than the previous systems made. If you have ever heard the phrase‚ “Beauty is in the eye of the beholder‚” then you know by judging a beauty pageant must be quiet subjective. There is no exact science in judging a beauty competition. There are some vague guidelines judges follow that are commonly unique to each pageant system
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WHAT IS CORPORATE STRATEGY? Although strategy has different definitions by various authors‚ to understand Corporate Strategy we begin by defining strategy. "Strategy is the direction and scope of an organization over the long-term: which achieves advantage for the organization through its configuration of resources within a challenging environment‚ to meet the needs of markets and to fulfil stakeholder expectations” (Johnson‚ Scholes & Whittington‚ 2008). From the definition given by Johnson
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nationalized and a single monolithic organization‚ the Life Insurance Corporation of India (LIC)‚ was set up. Today‚ life insurance is almost entirely in the hands of the LIC. The Post and Telegraph Department conduct some business in this area for its employees‚ but the volume of that business in relation to that of LIC‚ is negligible and declining. The objectives of the LIC are to: • Spread life insurance and provide life insurance protection to the masses at reasonable cost. • Mobilize peoples’
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