improving customer service is an excellent way of improving takings. My report has to include the following: . The role of a supervisor in delivering customer service‚ . The impact of excellent customer service on how your team works and the positive benefits to the hotel‚ team and customers on delivering customer service‚ . How delivering excellent service can support up-selling and add on-selling‚ . How we are to monitor service delivery. Research Customer service. What does it mean
Premium Customer service Customer
Ethical Implications of Results-Only Work Environment Ethical Dilemma With technological advances and the rising popularity of the flexible work environment labeled Results-Only Work Environment (ROWE)‚ the ability to work anywhere and everywhere poses the issue that sensitive company data could be compromised in a telecommuter environment. With an employee’s remote access to company documents‚ email‚ systems and proprietary information‚ there is an elevated risk of equipment theft and security
Premium Management Policy Employment
broad terms‚ ‘culture’ refers to the prevailing norms and values which guide the way people behave in a society or in an organisation. Culture at the level of an organisation is referred to as organisational culture‚ and culture at the level of a society is referred to as national culture. Organisational culture refers to an organisation’s own values‚ beliefs and learned ways of doing business. This is reflected in its structure and in the people who work in the organisation. The culture of an organisation
Premium Sociology Culture
Case studies are a standard method of teaching for philosophy‚ law‚ and to a lesser extent‚ the social sciences. A computer ethics case study is a specific story‚ usually based on true events‚ which presents an ethical dilemma. Dilemmas are problems which do not have solutions based in facts; rather they call upon principles‚ general rules of morality and ethics which guide actions. Philosophical ethics is the study of these principles. The goal of philosophical ethics is not finding “correct
Premium Ethics Morality
The term "ethical communication" has different meanings depending on the context. A shampoo advertiser and a sports team spokesperson may have dissimilar views on what constitutes as ethical communication. Some communication guidelines are only applicable to certain situations‚ while others could be understood as ethical in one situation and unethical in another. Every aspect of ethical communication should be considered within the boundaries of the issue at hand. Introduction The Business Dictionary
Premium Ethics Business ethics
NAME: TAHIR M SULTAN UNIT: 4 (BUSINESS ENVIRONMENT) ASSIGNMENT NUMBER: 1 ASSIGNMENT TITLE: THE CASE: MCDONALD LECTURER: Mr. Hamid Rahim SUBMISSION: 11-10-2011 1. LIST SOME STAKEHOLDERS OF MCDONALDS. CLASIFY THEM AS INTERNAL‚ CONNECTED AND EXTERNAL TYPES. Stakeholders can be defined as “individuals and groups who are affected by the activities of an organization. The most important stakeholders can be seen as those with most to lose from the organization’s actions‚ but this does
Premium Corporate social responsibility Social responsibility
Fischer BUS - 340 November 8‚ 2013 Ryan Kelly The Legal and Ethical Considerations of Marketing in America Paper What is legal and what is ethical can be identical in some circumstances and varied in others. To this end‚ marketing is an especially challenging industry. It deals with both consumer and industry interaction. The opportunities and disputes that continuously arise can inspire resoluteness as it pertains to what could and should be done to solidify continued relationships and
Premium Ethics Marketing Tobacco
Managers and Performance Evaluations: Ethical Dilemmas Performance evaluations serve the purpose “to enlighten subordinates about what they should be doing better or differently‚” (Culbert‚ 2012). However‚ they can often become problematic and raise serious ethical issues that would threaten the well being of the employee‚ manager‚ and company in general. There are several ethical issues which can present themselves in performance reviews which can be even further augmented by social issues
Premium Ethics
Ethical Dilemma (Author’s name) (Institutional Affiliation) Abstract This research paper seeks to resolve a particular case of an ethical dilemma. This has been necessitated by the fact that ethical dilemmas are a recurrent part of life. Moreover‚ ethical dilemmas have become a key point of argument in the field of ethics and interestingly‚ philosophy as well (Garsten & Hernes‚ 2009). As an inividual‚ I find myself facing moral dilemma situation quite frequently which makes the exploration
Premium Ethics
There are no ethical principles in business (33 Some may argue that ethical principles have no role in business and the two do not go hand in hand. However many would argue that this statement is in fact not true as they is a wide variety of theories available ‚each of which hold their own ethical principles and in fact these principles are what makes a business truly successful in all aspects. Many of the ethical issues in business are covered by the code of ethics. Concerning both the employers
Premium Ethics