Unit 107 Make and Receive Telephone calls Outcome 1: Understand how to make telephone calls. 1.1: Describe the different features of telephone systems and how to use them. Modern telephone systems offer a variety of features. Some are essential communication tools; other features that people will likely use on a more discretionary basis. One common and frequently used feature of today’s telephone systems is voice mail. If you can’t take am incoming call‚ voice mail allows callers to record messages
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Unit: 210 Handle Mail Date due: 15/04/14 Unit Aim: this unit is about handling internal and external mail and packages within the service requirements of an organisation. The learner will. 1. Understand security procedures when handling mail or packages. 2. Understand the range of available internal and external mail services. 3. Be able to receive‚ distribute and collect internal and external mail services. 4. Be able to follow procedures for despatching mail or packages. 5. Be able to
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Jade Thorpe Unit 49 1.1 Knowledge and Understanding of the World relates to children’s everyday lives‚ families‚ their homes‚ other people‚ the local environment and community‚ and the wider world. Children need to be supported in developing the knowledge‚ skills and understanding that help them to make sense of the world. Their learning must be supported through offering opportunities for them to use a range of tools safely; encounter creatures‚ people‚ plants and objects in their natural environments
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Common Core Unit Grade Level: 6th Grade Subject: ELA Time Frame: 3 periods Concepts: Identity‚ choices‚ persistence Topic: Dragonwings Title: Finding Your Own Identity: Using “EARLIEST DAYS; Takeoff! How the Wright Brothers Did What No One Else Could‚” by John Noble Wilfred and “The Road Not Taken‚” by Robert Frost to discuss Laurence Yep’s Dragonwings. Unit Summary: This unit will be used to cover Dragonwings‚ a novel by Laurence Yep. In order to cover the novel‚ students will also
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Unit 1 1.1 Identify and outline the main role of learning support within an educational setting Teaching Assistants (TA’s) and Learning Support Assistants (LSA’s) can be engaged in a range of educational settings including both primary and secondary schools. In this assignment I will identify and explain the main role of a TA and LSA within each educational setting. Primary As a TA/LSA working in a primary school environment you would support the teacher with their everyday work in
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General Certificate of Education Advanced Subsidiary Examination January 2013 Sociology SCLY2 Unit 2 Thursday 24 January 2013 9.00 am to 11.00 am For this paper you must have: an AQA 12-page answer book. Time allowed 2 hours A Instructions Use black ink or black ball-point pen. Write the information required on the front of your answer book. The Examining Body for this paper is AQA. The Paper Reference is SCLY2. This paper is divided into two sections.
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Unit 202 Outcome 1 1. My duties and responsibilities as a support worker are to‚ prepare meals for residents‚ to support residents with room cleans‚ to prompt residents with their personal care‚ attend appointments with the residents‚ to support going out into the community with the residents‚ to support with personal shopping‚ to handle the safe/medication keys when senior is not on shift‚ to be in control of residents money when senior is not on shift‚ to complete medication rounds at set times
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Summer Harmon Kaplan University 3/10/15 Professor: Norby Unit 9 Assignment 1. Using the chapters on language and emotions to help frame your answer‚ suggest two ways that Ken could open this conversation more productively‚ beyond clearly expressing his emotions and using and using “I” language. He could have started the conversation more productively by saying something like‚ “Jan‚ do you have a couple for minutes so we could talk?” If you do I would appreciate talking about a problem that I have
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Unit 068 Outcome 1 Question 1) Explain each of the terms: * Speech- Is the vocalised language in which people do. * Language- Is a way in which you communicate with words or set of symbols that can be spoken‚ written or signed. * Communication-Is a way of sending signals to another person this includes facial expressions‚ body language‚ language‚ and gesture. * Speech‚ language and communication needs- Is any difficulty in which the child has in speech‚ language or communicating. Question
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Unit 513 manage health and social care practice to ensure positive outcomes for individuals Outcome 1. Understand the theory and principles that underpin outcome based practice 1.1 Outcome based care is about putting the customer at the center of the care service and not prescribing a one size fits all policy. Care should always be bespoke to the customer taking into account their needs and choices. Care should allow the customer to live a fulfilled life‚ help them identify and achieve the things
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