The first significant difference between physical good and service good is intangibility of service good. Different from physical good‚ services are intangible activities which provide want‚ satisfaction and are not necessary related to the sale of a product or another service‚ and does not result in the ownership of anything. According to Berry and Parasuraman‚ a physical good is in essence an object while a service good is in essence a performance. Consumers cannot see‚ touch‚ weigh and test out
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SERVICE SECTOR MARKETING [pic] [pic] [pic][pic] [pic] A PROJECT ON BANKING SECTOR CONTENTS ✓ AN INTRODUCTION TO BANKING SECTOR IN INDIA ✓ PEST ANALYSIS ✓ 7P’s OF BANKING SECTOR ✓ BLUEPRINTING ✓ 4I’s OF BANKING ✓ RATER ANALYSIS FOR INDIAN OVERSEAS BANK ✓ MARKET SEGMENTATION ✓ COMPLAINT HANDLING–HDFC BANK ✓ CASE STUDY-I ➢ RATER ➢ SERVICE RECOVERY ➢ FISH BONE ✓ CASE STUDY-II (ICICI BANK)
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CHCCS411A Work effectively in the community sector Assignment 2: Research a sector of the Community Services Industry You need to choose a sector of the Community Services Industry and research the current issues influencing service delivery in that sector and answer the questions below based on your research. A sector could include: • Aged care • Home and community care • Disability services • Alcohol and other drugs • Family and domestic violence • Mental Health • Housing
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mid-1980s (Porter‚ 1998) were based on the idea that competitive advantage came from the ability to earn a return on investment that was better than the average for the industry sector (Thurlby‚ 1998). As Porter’s 5 Forces analysis deals with factors outside an industry that influence the nature of competition within it‚ the forces inside the industry (microenvironment) that influence the way in which firms compete‚ and so the industry’s likely profitability is conducted in Porter’s five forces
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deals in money and its substitutes and provides other financial services. Banks accept deposits and make loans or make an investment to derive a profit from the difference in the interest rates paid and charged‚ respectively. In India the banks are being segregated in different groups. Each group has their own benefits and limitations in operating in India. Each has their own dedicated target market. Few of them only work in rural sector while others in both rural as well as urban. Many even are only
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“Private and public sector management differ only in context‚ but this difference is significant.” George Boyne in his article “Human resource management in the Public and private sectors: An empirical comparison” explains with empirical evidence how even though private and public sector management differs in service ethos but this difference is significant which impacts the tradition‚ culture and practises of both the sectors. Over the past two decades many different interpretations and perceptions
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Course: HND in TRAVEL and TOURISM Unit : QCF-Level 5 in TRAVEL and TOURISM SECTOR Task 1:a Examine the historic developments in the field of travel and tourism with reference to the contribution of tehnological and economic developments‚including the industrial revolution over the last two hundred years. History of Tourism The term travel and tourism is certainly not a new phenomenon
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candidates for the organization out of a pool of available and interested candidates. The recruitment process widens the scope for selection and provides vide chose for the selection of best candidates out of many interested. Recruitment and selection need lengthy and scientific procedure particularly in the case of managerial post and supervisory staff such lengthy and time consuming procedure must be followed in order to have scientific selection of employees. The banking sector is growing very fast
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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Literature Survey‚ RAI – Booz Retailers Survey‚ Booz & Company analysis 2 | Successful Innovations in Indian Retail A balanced approach to innovation can help retailers transform challenges into opportunities for “profitable growth” Key Learnings: “What” Innovations Work 1 Innovation Cases evaluating the big bets” 2 “Execute well on small ideas while Small and simple ideas can be implemented much more easily and can have real impact on consumers and economics This needs to be balanced
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