requirements and environment of the business in that country. So for any company‚ thinking to expand the span of business to another country and wants to invest for long term in that country‚ especially where production in that country involves‚ it is very important to understand the business environment‚ government policies‚ restrictions and future perspective of business in that country. The business has to assess whether the company has ability to incorporate most of the business needs and it should
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conducive to business activities? Assess the business environment during his 3 years in office. Will his call for "Tuwid na Daan" in Governance and Public Administration spell magic for its economy? Compare this environment with that of PGMA’s nine year stay in power. Site suggestions/strategy which you think could lead Philippine Business and Economy a haven of Investment climate in the future. ANSWER: As President Benigno S. Aquino III assured that Philippines will remain conducive to business‚ the
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Unit 222 – Communication in a business environment 1.1 explain why different communication methods are used in a business environment It is important to understand the communication needs of colleagues such as knowing what type of business the organisation is in and maybe specific details about the services or products that they provide. They will also need the skills necessary to do a job well. The purpose of communicating in a business is to send a message to an individual/group of people so that
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Chapter 1 Review Questions. 1. Service is the manner in which you and other employees treat your customers and each other as you deliver your company’s deliverables. 2. In the past when many people worked on the farms‚ small artisan and business owner provide customer service to their neighbors. Many small towns and villages had their own blacksmith‚ general stores‚ barbershop‚ and similar service oriented establishments owned and operated by people living in the town. For people living in more
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ONE STOP Customer Service Training Objectives Today we will look at: Why customer service is important Communicating effectively with customers Creating a positive impression The skills needed for excellent customer service Planning good customer service Handling difficult customers Ice Breaker • • • • • • • S E R V I C E Exercise • Why bother with customer service? • Who are our customers? • What do our customers want? (more on this later) Vision – The best place to live and
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recognized and renowned as traditional‚ home-style healthy desserts stores. Over the past few decades‚ Tang Dynasty has developed into renowned dessert chain stores‚ providing healthy homemade style Chinese herbs desserts to local customers as well as foreign tourists. All local customers‚ no matter elderly or youngster‚ fell in love with Tang Dynasty’s desserts. All desserts in Tang Dynasty are good to human health and made by secret recipes of the ancestor of Tangs. Each dessert addresses to different kind
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Communicate in a Business Environment Additional Questions 1. Understand the purpose of planning communication 1.1 Explain the benefits of knowing the purpose of communication The purpose of communication is to allow the exchange of information‚ ideas‚ concepts‚ emotions‚ thoughts and opinions. The benefit of knowing this is so you can use communication as a tool‚ it is needed to be able to learn‚ teach and explain things to others. We communicate in a Business Environment to maintain effective
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Richard Whittington in his book entitled “What is strategy – and does it matter?” presents four generic approaches to strategy formulation‚ development and implementation in organisation. These perspectives on strategy are [2]: The Classical approach – the oldest and still most influential view on strategy relying on rational and careful planning to maximise organisation profit. Classicists theorist assumes that business environment and organisation behaviour are predictable‚ planning are essential
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Activities for Customer Service Excellence Peter R. Garber HRD Press‚ Inc. • Amherst • Massachusetts Copyright © 2005‚ HRD Press‚ Inc. The materials that appear in this book‚ other than those quoted from prior sources‚ may be reproduced for educational/training activities. There is no requirement to obtain special permission for such uses. We do‚ however‚ ask that the following statement appear on all reproductions: Reproduced from 25 Reproducible Activities for Customer Service Excellence‚
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Manage Quality Customer Service Assessment Event 1 CONTENTS PAGE DESCRIPTION OF THE ORGANISATION ......................................................................... 2 TELSTRA ................................................................................................................. 2 Business Operations ...........................................................................................................................................2 Telstra’s Business Units .......
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