ADRC-TAE Issue Brief February 2007 Private Industry Lessons: Branding Concepts and Strategies for the Social Service Sector Prepared by: Gilbert Thompson The Lewin Group thanks Catherine Adams Hunt‚ Marketing Specialist at Iowa State University Extension‚ for her thoughtful review and contributions. INTRODUCTION The Aging and Disability Resource Centers (ADRC) initiative is designed to serve as a “single point” of entry to public long-term care support programs‚ benefits and resources. Its national
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Business-Level Strategy: Automobile Industry According to the text‚ business-level strategy is the plan of action that the strategic managers adopt to use a company’s resources and distinctive competence to gain a competitive advantage over its rivals in a market or industry. There are three main business-level strategies‚ namely; cost leadership strategy‚ differentiation strategy‚ and the focus strategy. In this paper‚ I will be looking at different automakers and the business strategies they
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Vantage Services Jamaica Ltd. is a subsidiary of a Multi-National Corporation with Head Offices in Stockholm Sweden. The Jamaican Company commenced operation early 2004 with a staff complement of approximately sixty employees. Among the many incentives that attracted Vantage Services to Jamaica were; the availability of cheap labour‚ the fact that potential employees spoke English‚ the assurances that the company could operate with limited interference from the government‚ a stable political climate
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INFOSYS LIMITED SERVICE AGREEMENT THIS SERVICE AGREEMENT executed on [date of signing] is with effect from Date of Joining ............................. to the successful completion of Foundation Programmed Training and up to a period of 12 months from the Date of Allocation to a Practice Unit at Infosys Limited (hereinafter referred to as the "Service Period") BETWEEN: M/s. Infosys Limited a Company incorporated under the Companies Act. 1956‚ having its registered office at Plot Nos. 44
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made me a stronger candidate to continue in the business world would be what I have learned from the units dealing with: Diversity‚ Customer Behavior‚ Customer Loyalty‚ and Exceptional Service: I have learned that customer comments‚ good or bad should always be taken into consideration‚ addressed and handled appropriately. Comments can provide insight to the thought process of the customer and it could help improve not only the customer service department but the product as well. The success
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Question 1 : Develop a service blueprint of the “as is” process After the ticket update‚ there is a survey request (not on the blueprint! ! ) Question 2: Evaluate the performance of the service process in terms of value-creation for the company and for the customer. There are a number of activities that create value in this blueprint: The first contact with the customer is of great importance‚ thus ‘take call’ is one of them. Others are: The status reports that are passed on to the customer
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Primark Corp. was emerging as a leader in the global information services industry in the mid-1990s. Through its four major divisions‚ the company focused its information services on financial‚ weather‚ and information technology markets. Primark also provided miscellaneous transportation and financial services. Primark was basically a utility company until 1987‚ when it exited that business and forged into information services. Primark originated from the early 1980s spin-off of Michigan Consolidated
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SWOT ANALYSIS ON FedEx Corporation - November 30th‚ 2010 FedEx Corporation ‚ originally known as FDX Corporation‚ is a logistics services company‚ based in the United States with headquarters in Memphis‚ Tennessee.[1] The name "FedEx" is a syllabic abbreviation of the name of the company’s original air division‚ Federal Express‚ which was used from 1973 until 2000. FedEx Corporation is a Delaware corporation‚ incorporated October 2‚ 1997.[2] FDX Corporation was founded in January 1998 with the
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“Critical Service Incidents:Analyzing service Failure & recovery in Hotels‚Restaurants‚& Transportation in Malaysia.” In the 21st century‚ the business world today require a high level of service quality to ensure that customer ’s loyalty are retained and bringing more customer into their business. A service that is either good or bad has given a big influence in customer ’s satisfaction and at the same time giving different result in the competitive market place. However‚ certain services that relate
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EXEMPTIONS/AMENDMENTS IN/WITHDRAWAL OF EXISTING EXEMPTIONS Rate of service tax restored to 12% As per section 66‚ the charging section under earlier regime‚ rate of service tax was 12% of the value of taxable services. However‚ the rate of service tax was reduced to 10% vide Notification No. 8/2009 ST dated 24.02.2009. With effect from 01.04.2012‚ Notification No. 02/2012-ST dated 17.03.2012 rescinded the said notification and the rate of service tax was restored to 12% for the period between 01.04.2012 to
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