BibliographyKernin‚ Roger A. and Peterson‚ Robert A. Strategic Marketing Problems: Cases and Comments. 11th Edition. Southwest AirlinesSouthwest Airlines employees came together in late January 1995 for their weekly Tuesday meeting. A main topic of discussion was the competitions between Southwest airlines and "Continental Lite" and "Shuttle By United". As they were beginning the meeting a staff member advised the team of two changes "Shuttle By United" made to its service and pricing. First was
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Date: November 10‚ 2011 LEADER DECISION-MAKING PROCESS INTRODUCTION Decisions are at the heart of leadership success‚ however managers tend to treat decisions as events. But in fact decision making is a process that plays out over days‚ weeks‚ maybe even months‚ one that is charged with politics‚ personal conflicts; that needs to be backed up by each level in the organization in order to be implemented. In this paper the leader decision making-process will be explored‚ through an example
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February 20‚ 2013 JetBlue Airways Corporation Case Study Report Situation Analysis History JetBlue Airways Corporation was created my David Neeleman. His vision was to create an inexpensive‚ easy way to travel by airplane. He was quoted saying he wants to “bring humanity back to air travel.” David Neeleman was already a seasoned entrepreneur. Two years after dropping out of the University of Utah he established his own business by renting out condominiums in Hawaii. Soon after he established
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Job-Related Decision Making Process Everyday‚ individuals are faced with opportunities‚ and with opportunities we are faced with decisions. Large or small‚ decisions have the potential to make lasting changes on our lives. For example‚ the decisions that we make in response to a marriage proposal or a job offer could change the course of our lives forever. To assist one in the decision-making process‚ tools and techniques have been developed. One such technique‚ the Plan‚ Do‚ Check and Act process‚ or
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Managerial Decision Making1.Define the situationWe are the management team of an Australian branch of a large pharmaceutical company that has large offices based in Europe and North America. In Australia we have a small team of about 40 people. We have three major departments in our organization the marketing team‚ the finance team and the customer service team. It has become apparent to us in the last year that there seems to be a segregation of departments i.e. between Finance‚ Marketing and
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F . WARREN MCFARLAN Tale of Two Airlines in The Network Age: Or Why The Spirit of King George III Is Alive and Well! As Professor Roger McPherson’s wait to go through the security process a second time dragged on into its third hour on this Spring day in 2002‚ (all passengers had to be rescreened upon the discovery that one of the airport screening machines was unplugged) he was reminded of another delayed business trip and the role that information technology played in the story. At 5:30pm
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Decision Making Decision making is defined as a rational choice among alternatives. A decision is the result of making a judgment or reaching a conclusion. In order to perform their jobs well‚ managers must make good decision. The Decision Making Process/ The Rational Model of Decision Making There are different ways‚ or models‚ for thinking about decision making. Attempts to show how people should make a decision are called rational model of decision-making‚ it assume that decision makers apply
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Case Analysis on the Article‚ ¡§Competitive Turbulence in the Airline Industry¡¨ (Segmentation‚ Targeting and Positioning) EXECUTIVE SUMMARY Airline industry has 4 sectors identified: Full-service‚ Budget‚ Limited-service‚ Premium-service Segmentation and Targeting: Psychographic‚ Behavioral‚ Geographic and Demographic Positioning: Value proposition matrix (more for more‚ less for less‚ etc.) Conclusion and Recommendations: « SIA in marginal value proposition
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Southwest Airlines was founded by Rollin King and Herb Kelleher and began in 1971‚ servicing Dallas‚ Houston and San Antonio. In the mid 1980’s Southwest Airlines was the first to offer the frequent miles program. Allowing the passenger to bank traveled air miles to be latter used credit for a free ticket or reduced airfare. Southwest Airlines were also the pioneers of the senior discounts‚ fun fares and the fun packs. 1984 marked the 4th consecutive year Southwest Airlines ranked number one in
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EXECUTIVE SUMMARY In the report conceptual frameworks for understanding the consumer decision making process and an analysis using the Laddering technique are presented. Its analysis using the different theories and the steps in the decision making process led to understand how consumers translate the attributes of products into meaningful association with themselves‚ their beliefs and values. A need refers to any human requirement and it becomes a motive when it is aroused to sufficient
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