[pic] JUNE 2010 THE HUMAN RESOURCE IN HOSPITALITY Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. a) Describe the main points that are covered in the seven point plan during the selection procedure of new staff in the hospitality industry. [10] b) Construct an
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Would Enterprise’s approach to human resource management work in other industries? I think that it might work in a lot of industries. Having people enter the company with a degree even if they aren’t from the top of their class still makes them eligible to do the job‚ and having them work their way to the top promotes a good work ethic. A lot of industries could promote job loyalty this way. Fast food industries might benefit from this type of human resource management. Any industry with
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Task 1 – Human Resources. P1 - Human resource management is the organisation function in a business that deals with issues related to people such as compensation‚ hiring‚ performance management‚ organisation development‚ benefits‚ administration‚ employee motivation and training. It is also a strategic and comprehensive approach o managing people in he workplace culture. INTERNAL PLANNING FACTORS: Retirements/Resignations – Older employees are retiring which means the company will need to
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Critically review the situation at RestaurantCo and provide recommendations to the board on the strengths and weaknesses of its approach to managing human resources. Your answer should include reference to at least the following issues: A discussion of the links between corporate strategy‚ HR policy and management practices at the workplace level; Link btw corporate strategy‚ HR policy (those that support the corporate strategy. How does the branch manager implement HR policies to support the
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Management of Human Resources - Unit 6: Compensation - Homework 1. Did Len Fulkner handle the situation with Harry Boecker correctly? Why or why not? In my opinion I feel that Len Fulkner did handle the situation correctly with Harry Boecker‚ though perhaps more could have been done. Harry is a machinist and this involves working with dangerous equipment and by sending him home for the day‚ Len avoided any potential safety issues or risks to Harry or his fellow coworkers. One extra step
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understanding of the relationship should be practiced. Thus‚ Douglas McGregor‚ a behavior management theorist influenced by Abraham Maslow and The Hawthorne Studies‚ launched a debate over how employers manage‚ in his book: The Human Side of the Enterprise published in 1960. McGregor compared what he called Theory X and Theory Y perspectives; he challenged the management profession to reexamine its assumptions about the motivations employees bring to their jobs. The question was‚ “Could employees be trusted and
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This case study is related with the selection process. To understand our solution it is necessary to know the basic assumptions used in the solving of the given task. The process of selection is about choosing the right people for the right job. To achieve this goal we can use a wide range of selection methods. We have to keep in mind that if we are selecting managers we usually have to solve the problem of lack of "effectiveness" criteria to develop section test and we have smaller amount of candidates
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ACQUIRING HUMAN RESOURCES: * In the hottest sectors of India’s booming economy‚ HR concerns are one of the key business issues that companies are dealing with. * For many companies in highly competitive sectors‚ a lack of talented workers constitutes a “make-or-break” HR issue‚ which makes the value of good HR management readily apparent to top executives. * The profession‚ as a result‚ is gaining both respect and attention—the kind that comes from being on the hot seat. There are
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concepts – The belief that traditional performance appraisals are often not just useless but counterproductive – The necessity in today’s globally competitive industrial environment for every employee’s efforts to focus on helping the company to achieve its strategic goals Continuous Improvement? • A management philosophy that requires employers to continuously set and relentlessly meet ever-higher quality‚ cost‚ delivery‚ and
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you couldn’t possibly get it right‚ so I ignored your comment. 2. Appeal to Force - Telling the hearer that something bad will happen to him if he does not accept the argument. 1. Example: If you don’t want to get beaten up‚ you will agree with what I say. 2. Example: Convert or die. 3. Appeal to Pity - Urging the hearer to accept the argument based upon an appeal to emotions‚ sympathy‚ etc. 1. Example: You owe me big time because I really stuck my neck out for you. 2. Example: Oh come
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