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Total Quality Management Table of Contents 1. Executive Summary 3 2. Introduction 5 3. The meaning of quality 6 4. Understanding customer needs and expectations 7 5. The importance of quality 9 6. The evaluation of Quality management 14 6.1. Inspection 14 6.2. Quality control 15 6.3. Quality assurance 15 6.4. Total quality management 17 7. Important elements of TQM 19 8. How to introduce TQM 22 9. Levels of TQM 22 10. Sustaining TQM 23 11. Quality management
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Total Quality’ represents a competitive strategy. In other words‚ ‘Quality’ in terms of ‘Total Quality’ is everything an organization does in the eyes of its customers‚ which will determine whether they buy from this company or from its competitor. ‘Total Quality’ provides an umbrella under which everyone in the organization can strive and create customer satisfaction. TQM has emerged as a new and different way of managing business that allows it to provide quality goods and services
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Summary of Key Points and Terminology – Chapter 1 • Quality assurance refers to any action directed toward providing consumers with goods and services of appropriate quality. Although craftspeople were attentive to quality‚ the industrial revolution moved responsibility for quality away from the worker and into separate staff departments. This had the effect of making quality a technical‚ as opposed to managerial‚ function. This thinking carried through Western industry until about 1980.
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roller ball pens that dispense a water-based liquid or gel ink through a ball tip similar to that of a ballpoint pen. The less-viscous ink is more-easily absorbed by paper than oil-based ink‚ and the pen moves more easily across a writing surface. The quality of pen components is checked during all manufacturing stages. Since thousands of parts are made each day‚ inspecting each one is impossible. Consequently‚ line inspectors take random samples of pen pieces at certain time intervals and check to ensure
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because of the blood‚ which for over three days filled the area‚ the name of the stream which crosses it was changed to Sanguineto - Blood River. And of course Hannibal’s military genius leads him to victory. The battle of Trasimene was between Rome and
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all times. The challenge is to design ways to maximize the ability to monitor the quality of products being produced and eliminate defects. (TQM) addresses organizational quality from managerial viewpoints focusing on customer-driven quality standards‚ managerial leadership‚ continuous improvement‚ quality built into product and process design‚ quality identified problems at the source‚ and quality made everyone’s responsibility. However‚ talking about solving quality problems is not enough. We need
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“Heroism‚ power‚ determination‚ and resourcefulness‚ courage in battle‚ generosity and leadership are the natural qualities of the work for the ksatriyas.” – Bhaktivedanta Swami‚ Bhagavad Gita 18.44 Within the Vedic tradition‚ there exists a culture of varnashrama dharma. This is a culture that takes into consideration every individual psychophysical nature. One is classified according to their main propensities of their work‚ and not the type of birth status that they hold. This Varnashrama dharma
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Focus Paper on Quality Philosophy Evaluation Focus Paper on Quality Philosophy Evaluation Edward Deming led the quality revolution and defined it from the customer’s perspective. He argues that the customer’s definition of quality is the only one that matters (Dale & van Iwaarden‚ 2007). He defined quality as the extent by which the performance meets the expectations of the customer. He also argued that quality is the responsibility of management. Deming conveyed the importance of leadership
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Production and Operations Management QUALITY CONTROL QUALITY Different meaning could be attached to the word quality under different circumstances. The word quality does not mean the quality of manufactured product only. It may refer to the quality of the process (i.e.‚ men‚ material‚ and machines) and even that of management. Where the quality manufactured product referred as or defined as “Quality of product as the degree in which it fulfills the requirement of the customer. It is not absolute
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