yment |11 |QUALITY | | |FUNCTION DEPLOYMENT (QFD) | INTRODUCTION Dr. Mizuno‚ professor emeritus of the Tokyo Institute of Technology‚ is credited with initiating the quality function deployment (QFD) system. The first application of QFD was at Mitsubishi‚ Heavy Industries‚ Ltd.‚ in the Kobe Shipyard
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Basic TQM Concept Basic Concept of TQM Six Basic Concepts of TQM‚ According to B. Creech: 1..A committed and involved management to provide long-term top-to-bottom organizational support. 2.Unwavering focus on the customer‚ both internally and externally. 3.Effective involvement and utilization of the entire work force. 4.Continuous improvement of the business and production process 5.Treating suppliers as partners. 6.Establish performance measures for the process. These
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Essay Question Explain Locke’s distinction between the so-called “primary qualities” and the “secondary qualities” (what is the definition of each one‚ and what is the important difference between them?). What argument does he offer in favor of this distinction? In addressing his argument‚ be sure to discuss his error theory. Why does Locke think that this is an important distinction? Do you find his argument for the mind-dependence of the secondary qualities successful? Why or why not? In his essay
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MIS Concepts & Design by Seema Sirpal Delhi University Computer Centre Information is Critical The information we have is not what we want‚ The information we want is not the information we need‚ The information we need is not available. Information is a Resource It is scarce It has a cost It has alternative uses There is an opportunity cost factor involved if one does not process information Why need Information? To ensure effective and efficient decision - making leading to
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airline company that had a profit all the other companies were in the red Was the first airline to achieve the Triple Crown‚ they had five difference Triple Crown dedicated to the Employees of Southwest Airlines for their excellent achievements. Their Mission and Vision Statement Mission The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth‚ friendliness‚ individual pride‚ and Company Spirit. To give ordinary people the
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on Mobile Business A Model to Identify the Dimensions of Mobile Service Quality Christos K. Georgiadis Emmanouil Stiakakis Department of Applied Informatics University of Macedonia Thessaloniki‚ Greece stiakakis@uom.gr Department of Applied Informatics University of Macedonia Thessaloniki‚ Greece geor@uom.gr Abstract—The aim of this paper is to identify the dimensions of mobile service (m-service) quality. Based on the literature review and intervening to specific theoretical
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| 1.4Objectives of the study | 6 | | 1.5 Major players in fast food are | 6 | | 1.7 Scope | 7 | | 1.8 Limitations | 7 | 2 | REVIEW OF LITERATURE | 8 | 3 | RESEARCH METHODOLOGY | | | 3.1 Type of research | 12 | | 3.2 Sample design | 12 | | 3.3 Methods of data collection | 12 | | 3.4 Statistical tools used | 13 | 4 | DATA ANALYSIS AND INTERPRETATION | | | 4.1Data & Percentage Analysis | 13 | | 4.2 Chi-square test | 14 | 5 | FINDINGS AND SUGGESTIONS | | |
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Quality Function Deployment It is a systematic approach to design based on a close awareness of customers desires‚ coupled with the integration of corporate function groups. It consists in translating customer desires into design characteristics for each stage of the product development. (Rosenthal‚ 1992) Ultimately the goal of QFD is to translate often subjective quality criteria into objective ones that can be quantified and measured and which can be then used to design and manufacture the
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SERVICE QUALITY OF HDFC BANKS.(UNDER MARKETING FIELD). COMPANY:- HDFC BANK. DATE OF SUBMISSION:-15OF SEP;2012. Introducation of sevice quality:- In the days of intense competition‚ the banks are no different from any other consumer marketing company. It has become essential for the service firms in general and banks in particular to identify what the customer’s requirements are and how those customer requirements can be met effectively. In the days where product and price differences are blurred
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QUALITY ASSURANCE IN NURSING INTRODUCTION: Quality control is a specific type of controlling refers to activities that evaluate‚ monitor or regulate serves provided to consumers .in nursing the goal of quality care would be to ensure quality while giving nursing care to the clients as per nursing care plan. HISTORICAL ASPECTS: The field of quality assurance is an old as modern. Florence nightingale introduced the concept of quality in nursing care in 1855 while attending the soldiers in hospital
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