METROPOLITAN SOUTH INSTITUTE OF TAFE SITXCOM003A: Deal with conflict situations ASSIGNMENT Student name: Student number: ❖ Question1: Outline a 6 point Complaint handling strategy for a 100 seat upmarket restaurant. Explain each strategy in detail. SOLUTION: With an upmarket restaurant‚ we need to offer a very high standard in customer service. When running a business‚ complaint can not be avoidable as it can happen at any time. Therefore‚ we need to have an appropriate
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Situation Ethics is an agapeistic ethical theory; the Christian concept of unconditional love is the guiding principle of this theory. This theory was devised by Joseph Fletcher in the 1960s as a radical Christian ethic. It argues that agape is the only guiding principle in morality. This is taken from the golden rule in Christianity (love your neighbour as yourself). Agape is different from all other types of love like sexual love: it is unconditional. Situation Ethics rejects legalistic ethics
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Assignment #1 I witnessed the situation that I will describe while I was working as a Help Desk Operator. The work was demanding and dynamic and required 24/7 shifts. It was almost the end of the month and I was doing the Help Desk monthly schedule. One of my colleagues came to me and told me that for the next couple of weeks she wouldn’t be at work because she had a surgery appointment. She wanted to tell me so I could prepare for the upcoming shifts accordingly. She explained that it was just
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Why I want to become a Nurse Being a Nurse is much more than just hard work‚ critical thinking skills‚ evidence-based practice‚ and saving lives. It is a science as well as an art and one has to be a caring individual to be a truly great nurse. To be a Nurse‚ one has to be dedicated to helping others and caring about others to a great extent. I posses those qualities that makes a great nurse and that is why I want to be a Nurse. Growing up in Jamaica‚ I was always taking care of others; from
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QNO-6 a Ans Posted by Chetan Chitre in Introduction‚ Managerial Economics. trackback Managerial Economics – Managerial Economics is a branch of economics that studies application of principles of economics to various business situations. A Business organization is essentially a group of people who have come together for attaining certain common objectives. These objectives are largely material in nature – eg. profits‚ salaries‚ production for the purpose of consumption‚ etc. The behavior of
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An Overview of the Gender Situation in the Philippines Carlos Antonio Q. Anonuevo Friedrich-Ebert-Stiftung Philippine Office September 2000 About Us Core Themes Activities The gender situation in the Philippines is characterized by sharp contradictions.It graphically showcases samples of women’s advancement in politics‚ academic and professional excellence‚ and even legislation. But this is contrasted by images of prostituted women‚ battered wives‚ economically disadvantaged women and exploited
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ADVISING TEENAGERS WHAT TO WEAR AND H0W TO BEHAVE IN DIFFERENT SOCIAL SITUATIONS Being a teenager can be very difficult‚ I know. Everything is thrust at you all at once: first relationships‚ behavioral changes‚ new opportunities and especially different styles of clothing and different beliefs. Although you may strongly believe in one certain style of life perhaps indie-ghetto gone hipster but sometimes you may have to change/ town down when in certain environments. Toning down‚ or changing just
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Précis 7 – Describe cognitive dissonance and describe how it is influenced by culture. Cognitive Dissonance Theory is a theory of attitude change proposing that inconsistency exists among our attitudes‚ or between our attitudes and behavior‚ we experience an unpleasant state of arousal called cognitive dissonance‚ which we will be motivated to reduce or eliminate. (Bordens & Horowitz 2001) This is a theory‚ which has been transformed over many decades. Cognitive Dissonance varies between
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Essay on Today’s HRM situation in China This essay is mainly about my understanding of human resource management situation in China nowadays by using the relevant HRM knowledge and issues. At the same time‚ I select Foxconn‚ a foreign-funded enterprise whose headquarter is in Shenzhen‚ Guangdong‚ as the local organization in China to discuss and analyze the HRM situation from the specified case. The fast development of China couldn’t last without most producing migrant workers’ effort. However
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What are the Key features of Situation Ethics? Situation ethics is a Christian ethical theory that was principally developed in the 1960’s by a priest called Joseph Fletcher and expanded by Bishop John Robinson. It is a teleological theory‚ but in contrast to utilitarianism; it is based on Christian principles‚ and primarily the promotion of agape. The moral worth of any action is judged on its consequences‚ not on the action itself. The judgement is made on how much love is produced by the action
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