A Dissertation On Customer Relationship Management And Importance Of Relationship Marketing In The Banking Sector This project report is being submitted as a part of the requirements of the MBA Program of Bangalore University. The project has been undertaken By: SHRIYA MEHROTRA Reg. No. 04VWCM 6117 With the guidance and support of Prof. Raja Sekhar Faculty: MBA [pic] ALLIANCE BUSINESS ACADEMY BANGALORE – 560 076 Batch: 2004-2006 Declaration I
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whether they are satisfied or unsatisfied as an employee? Yes of course Explain your answer. If an employee does not feel like there are important or is not satisfied with their work their work and productivity will always suffer. Nobody likes doing what we don’t want to. Sometimes we have too but it doesn’t mean we will excel at it. At our work I don’t like to paint‚ I will provide primer coats to a repair or touch up an area one of my workers have repaired but if it needs to be painted I let someone
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The importance of corporate governance in organizations With the recent financial crisis‚ companies’ defaults and crushes‚ the importance of corporate governance has risen significantly. Corporate scandals that have impacted companies all over the world have led to the re-examination of the role of corporate governance in their day to day operations. The Organization of Economic Cooperation and Development (OECD‚ April 1999) defines corporate governance as follows: "Corporate governance is the
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Good Planning in an organization The first decision that the entrepreneur must make is what type of business he/she wants to start. The decision should be based on the amount of knowledge and skill that they have in the field that they are considering. The better that they know the industry‚ the stronger there likelihood they will have a successful business. THESIS. Business can operate under three legal structures which are: Sole-proprietorship‚ Partnership and a Corporation. The understanding
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Student to be able to define and discuss the role and importance of stakeholders in an organization and their ability to influence the performance of the organization. Answer In general‚ a stakeholder can be one of two types: internal (within an organization) or external (outside of an organization). They can affect the firm’s vision and mission‚ are affected by the strategic outcomes achieved‚ and have enforceable claims on the firm’s performance. A stakeholder is typically concerned on the organisation’s
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What is marketing: Managing profitable customer relationships. The aim of marketing is to create value for customers and capture the value from customers in return. Five steps of marketing process: 1- Understanding customer needs 2- Designing customer driven marketing strategies 3- Integrated marketing programs 4- Building customer relationship 5- Capture value fir the firm Zappos:a passion for creating customers value and relationships: Example for customer focused and heavily committed to marketing
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Introduction The term “marketing mix” was introduced by Neil Borden in his 1964 article “The Concept of the Marketing Mix”. Borden’s (1964) original marketing mix was a list of 12 elements that make up a marketing programme. McCarthy (1964) refined Borden’s list and reduced Borden’s 12 elements to four Ps: product‚ price‚ place and promotion. In addition‚ McCarthy (1964) defined the marketing mix as “a combination of all the factors at a marketing manager’s command to satisfy the target market”
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What is Marketing Introduction Marketing has evolved a lot over the past few decades. It has adapted through the times changing. With the recognition of the Ad Age and Generation Y‚ marketing has become more interactive with the use of colour‚ image and sound. Marketing isnt only all about bringing the fun out of a product and service‚ but also a management strategy to improve profitability‚ through the transfer of goods and services for money and vice versa. Marketing Definitions The definitions
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Gender Marketing Abstract Gender Marketing is not about male versus female. It is about understanding your customer and his profile thoroughly. Marketers generally adopt the approach of neutral marketing to play safe; by and large both men and women feel that they have not been targeted by the marketers properly. The marketers should continuously strive for competitiveness and take benefits from the ever changing environment which can be facilitated by the realization of the concept of gender
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What Is Marketing? Understand the Marketplace and Customer Needs Designing a Customer-Driven Marketing Strategy Preparing an Integrated Marketing Plan and Program Building Customer Relationships Capturing Value from Customers The Changing Marketing Landscape A simple definition of marketing is managing profitable customer relationships. Marketing must both attract new customers and grow the current customers. Every organization must perform marketing functions‚ not just for-profit companies
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