(etiquette) in all settings that deal with customers. 1. Keep smiling It’s important to remain polite and professional no matter how aggressive a customer gets. Keeping a smile on your face will help keep your attitude neutral and polite if you’re dealing with the customer in person and make your voice sound pleasant over the phone. Also while you smile keep your ear and mind on the issue stated. 2. Let the customers talk. Ask leading questions to allow the customer to talk more so you can gather
Premium Etiquette Rudeness Customer
When was care value base introduced? The care value base was introduced by the care sector consortium in 1992 from the national vocational qualification to support well known set of principles and values for care workers. Why was introduced? It was introduced so that people can receive their rights towards their care service and that they receive from their workers‚ and that there are fairness between every races and religions. Anti discriminatory practice The anti discriminatory practice
Premium Discrimination
Explain what is meant by the ideal pupil In classrooms‚ many teachers labelled and classified certain students to their ethical and academic backgrounds. Becker concluded the common image of the ‘ideal pupil’ as being intelligent‚ well behaved‚ motivated and usually from a middle class background. Suggest three reasons why students from the upper social classes and those who have attended independent schools are more likely to gain places at elite universities such as LSE and Oxbridge even when
Premium Sociology Working class Social class
variable The variable is the important aspects of the research. In research the concept are measure from variable. Variable are anythings that can take on differing or varing values. it mean that the value of variable vary from person to person‚ time to time or place to place but the meaning of variable are same to all. Thus variable are the charactestics of person‚ groups‚ objects‚ ideas‚ feeling or other thing that researcher want to measure. Variables are thus anything that can take on differing
Premium Scientific method Qualitative research Research
Work effectively in the community sector Assessment 2: short answer questions 1) Explain what is meant by the term “duty of care” and how it relates to your legal responsibilities in the community services sector? It refers to the obligation to take responsible care of an individual or organisation to avoid acts to be likely to cause harm to others. It relates to our legal responsibilities in the community service sector: The organisation will have developed workplace policies and procedures that
Premium Law Core issues in ethics Negligence
14-15 6.0 Conclusion 16 7.0 Bibliography 17 1 1.0 Introduction International Relations (IR) is a term that is used to identify all interactions between state-based actors across state boundaries1 (Evans and Newnham 1998). What is meant by International Relations (IR)? International Relations refer to both discipline as well as the process between the entities2. (Rusli 2011) Several scholars have different interpretation in IR‚ according to Hans J. Morgenthau‚ International
Premium International relations
When You’ve Got to Cut Costs A practical guide to reducing overhead by 10%‚ 20%‚ or (wince) 30% by Kevin P. Coyne‚ Shawn T. Coyne‚ and Edward J. Coyne‚ Sr. 74 Harvard Business Review May 2010 HBR.ORG Kevin P. Coyne (kevin@ thecoynepartnership.com) is a professor at Emory University’s Goizueta Business School and a former senior partner at McKinsey & Company. Shawn T. Coyne (shawn@ thecoynepartnership.com) is a consultant specializing in innovation‚ marketing‚ and organizational leadership
Premium Cost Harvard Business School Department store
1. Describe what Montessori meant by ‘’New Education’’? Maria Montessori believed that despite economic and technological development there are conflicts and sufferings instead of peace and harmony in our modern world. She believed that the prevailing social problems were unfulfilled and can only be fulfilled by educating the youth for the generation of balanced adults who would contribute towards world peace. By ‘’New Education’’ she meant that we could set up a new education system that could
Premium Maria Montessori
Explain what is meant by the term ‘Feminisation of Poverty thesis’! Illustrate this by including examples of social policy which have a negative impact on women. DRAFT ONE This essay will attempt to establish if politics introduced over the past decade have managed to eradicate the inequalities that women are faced with in a modern society. Due to the word limit of this essay it will only give firstly a brief explanation of the meaning of the term feminine- proceeding to poverty before moving
Premium Gender Sociology Woman
What is meant by „secularization“ by José Casanova in his book “Public religions in the Modern World”? In his book “Public religion in the Modern World”‚ José Casanova tests the theory of secularization and analyses and explains how religion became public again. In his opinion the role of religion started to shift dominantly into the “public sphere”(p3) again in the 1980s. He gives four arguments to support his assumption that are four developments that preceded to a reassessment of religion’s
Premium Religion United States Faith