September 29‚ 2012 Customer Relationship Mangement Chapter 3 The Marketing Marketing Environment N.Karami 1 Learning Objectives Understand environmental actors and forces Learn how demographic and economic factors affect marketing Identify trends in the firm’s natural and technological environments Explore key changes in political and cultural environments Realize how companies react to the marketing environment 2 1 N.Karami ‚Marketing 2012 September 29‚ 2012
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. POSITIONING Suppose we are asked‚ ‘who makes the best instant coffee?’ Next ‚ we are asked‚ “who makes the next best?’ there can be a number of brands which are next best‚ but only one brand that is the best. In a number of product categories like TVs‚ cars‚ personal computers‚ paints‚ razorblades‚ soaps and so on‚ we have our favourite brands or marketer. The top slot achieved by the brand in our mind is called its Positioning. It entered our mind on account of communication through advertising
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The price of Papa John’s pizzas is one of the first things noticed by the customers. In today’s marketplace no matter what the product is when a company begins sacrificing at the customers expense people take notice quickly. This is when the customer thinks they would be willing to pay a little more in the price to be happy about their purchase. This is when Papa John
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1. What makes Metabical different from the other weight-loss products on the market? Medibical is the first FDA-approved prescription drug for the overweight segment (BMI 25-30). It is a low-dose formula that reduces stress on heart and liver functions. Metabical also contains a controlled-release feature that requires only one pill be taken per day which leads to better patient compliance. Participants experience dramatic weight loss with an average 26 pounds for BMI 28-30 and 15 pounds for BMI
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| 2012 | | Relationship Marketing Approaches in Services Marketing | | | Over the last years the focus of marketing has changed from transactional to relationship marketing because companies realized that is cheaper to keep old customers rather than attracting new ones. Also this shift has occurred because of the intense rivalry that can be noticed in every industry. Besides its main goal of retaining customers and encouraging repeats‚ relationship marketing also creates value
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Target Market Starbucks outlets are mostly visited by business talkers. At first‚ Starbucks’ Frappuccino is mainly adult-focused and aims to connect with their customers‚ communities‚ and children through various advertising tactics. The vast majority of these customers come from urban areas‚ where individuals are willing to pay the premium price to purchase a quality coffee. Starbucks‚ compared to other competitors such as Tim Hortons‚ experiences a larger degree of profitability in urban areas
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x 15 = 75 marks) Answer any FIVE of the following 1. What is consumer Behavior? Explain briefly the various factors influencing consumer behavior taking example of any consumer durable of your choice? 2. Distinguish between Market Segmentation and Product Differentiation? Describe the bases that you will use in segmenting the market for the following products: a) Hair dryer b) Low calorie sweetener 3. Write notes on:- a) Marketing Research as a toll of decision making b) Functions of Packaging
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or girlfriend can make a high school student happy or feel that they fit in‚ such a relationship can have other consequences for the individual which may not prove as positive. Disrupts Friendship Groups • High school students typically maintain a circle of friends who they depend on for companionship‚ but the politics of relationships can alter these friendships. When a student gets into a relationship with a guy or girl‚ that person’s friends may complain that the student isn’t spending
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brand requires determining the substantial characteristics of the offerings that carry the brand name and the psychological or emotional benefits the customers receives from a company’s products. This can be described‚ as what “value” means to a typical loyal customer; and what‚ ultimately‚ is the essential nature and character of the brand over time. BRAND EQUITY A brand is a name or a symbol that is used to identify the source of a product. When a business develops a new product‚ branding
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Advanced Target Marketing Citrus Memorial Wound Care facility provides comprehensive healing of chronic and acute non-healing wounds and offers hyperbaric oxygen therapy in an outpatient setting. The center utilizes a multidisciplinary approach to wound care. A team approach is used to provide patients with the most optimal wound treatment possible. The clinic optimizes its ability to provide patients with the best care possible by using advanced wound healing products including bioengineered
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