1. Introduction of the assignment Customer relationship management (CRM) is the process of acquiring‚ retaining & growing profitable customers and a comprehensive approach for expanding customer relationship. There are different between Marketing and CRM. Marketing is a process in selling of product meanwhile CRM is a multifaceted process‚ which is intended to allow business organization to better anticipate and match customer needs and desire. As long as people are doing the buying‚ people
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Customer Relationship Management Prof. Melvin V. Moraga Learning Objectives • Know what CRM is and its history. • Understand the importance of CRM. • Be aware of the potential benefits and costs of CRM. • Discuss the three phases of CRM. • Understand the four tasks to creating and developing CRM. • List the advantages and disadvantages of CRM. History of CRM B&S RM CIMS CRM e-CRM Time line Late 80’s Early 90’s Mid 90’s 2002 - Future B&S – Buying & Selling RM – Relationship Marketing
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Four Phases of Emergency Management In this section‚ the four phases of emergency management will be defined: mitigation‚ preparedness‚ response and recovery. Mitigation Over the last decade the social and economic costs of disasters to the United States‚ and throughout the World have grown significantly. During the 1990’s‚ FEMA spent over $25.4 billion to provide disaster assistance in the United States. During that decade‚ the economic toll of natural disasters‚ world wide‚ topped $608 billion
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HUMAN RESOURCES MANAGEMENT ASSESSMENT 1 Human resources is the most important resource to develop a company‚ there are many article of this subject release each years. In 2011‚ as the result from a study of 1228 employees‚ the article “The relationship between employee benefit management and employee retention” written by Hiroshi Yamamoto who works in Aoyama Gakuin University‚ Japan‚ analyzed clearly this issue. The author showed a certainly relation between employee benefit management and the employee
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APPLICATION OF CUSTOMER RELATIONSHIP MANAGEMENT IN INFORMATION TECHNOLOGY INDUSTRY SUBMITTED TO: SUBMITTED BY: Prof. Sanchita Ghosh Shankar Narayan Batabyal Roll no: FT(FS)-11-353
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FUNCTIONS OF MANAGEMENT What are the functions of Management? 1. PLANNING: includes anticipating future trends and determining the best strategies and tactics to achieve organizational goals and objectives‚ it is the KEY MANAGEMENT FUNCTION because the other functions depend on having a good plan. PLANNING: Planning involves the setting of the Organizational vision‚ mission‚ goals and objectives. a) PLANNING A VISION: VISION: Is an encompassing explanation of why the organization exists (desired
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HRIS Project Charter Template 6.9.12 Table of Contents Project Title ........................................................................................................................................................................ 3 Purpose .............................................................................................................................................................................. 3 Description ...........................
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Texting and Driving Christian was a victim of a bad car accident. On February 12 Christian had just gotten his driver’s license and decided to go driving one late night. As he was texting his friends about a late party. While he looked down at a message a semi-truck collided into the side of the truck. Christian was then rushed to a hospital with very serious injuries. Although he survived he sometimes felt like he hadn’t. He had to spend the rest of his life in a wheelchair from being paralyzed
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Assignment: A Q1). The principles of scientific management differ from the ordinary principles. Why? Give your comments. Q2) Discuss the new challenges and tasks of management. Explain the contributions of Taylor and Henry Feyol in modern management thoughts. Q3) Define leadership. Explain the features and importance of Mc Gregor’s theory X and Y? Q4) Are strategies and policies as important in a non business enterprise (such as a lobour union‚ State Department
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Planning Function of ManagementThe purpose of this paper is to explain the planning functions of management for the organization known as Boeing. Boeing is an aerospace company; they build passenger airplanes‚ military aircraft‚ satellites‚ and missiles. Boeing ’s planning functions of management is influenced by internal and external factors. These factors such as the economy and competition directly influence the strategic‚ tactical‚ operational‚ and contingency planning. "Boeing is the largest
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