unproductive activities. 7. It could cause violation of privacy‚ impact on labor force‚ health risks‚ impact on environment‚ distraction from work‚ and possible antisocial influences. 8. getting away from their real life and getting into bad lines ADVANTAGES 1. It helps you automate various tasks that you can not do manually. 2. It helps you organize your data and information in a better way. 3. It has much more computing and calculating power then an ordinary human. 4. It may help your work
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successful outsourcing customer service management Dr. Quigg BUSI-613 January 27‚ 2013 In the article‚ Kok Wei Kong delves into the affects outsourcing has on customer service management. Kong initially distinguishes the term outsourcing and the factors that affects it. Outsourcing otherwise known as subcontracting is the strategic use of resources outside the company to perform tasks that are usually handled internally by the company itself (Kong‚ 2005). Outsourcing has its positives
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Management – Offshore Outsourcing It is now widely accepted that outsourcing is not just a cheap labor tactic‚ but also a strategic business decision. However‚ ethics and outsourcing continue to be burning issues for many businesses who want to make the move to outsourcing. Quality‚ control and cultural differences are a few concerns that keep coming up when one talks about the risks of outsourcing. For more than a decade‚ Outsource2india has worked with customers across the globe. One of our primary
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entertainment and information ever since the invention of the electron scanning tube in 1923 by Vladimir Kosma Zworykin‚ who is considered the father of the modern television. With the conversion to digital format 1080i in 1998‚ there has been a boom in the production of different types and technologies for Televisions. A new generation of televisions has been developed‚ including liquid crystal display (LCD)‚ rear projection‚ and high definition that provide amazing visual characteristics and can be integrated
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Outsourcing nowadays has become a global phenomenon and a key player in a lot of businesses around the world. Yet‚ at the same time‚ many questions have arisen about the negative impacts of such practice and more and more businesses have to face the dilemma of outsourcing their work at the cost of its ethical consequences. The recent downturn in global economy has put more pressure on companies to cut their cost while doing business. Numerous corporations in big countries such as US‚
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CURRICULUM VITAE NURUL ATIQAH BT JOHAR PERSONAL DETAILS Permanent Address : 6‚ Jln P9B/4 Presint 9 62250 Putrajaya Mobile Phone Number : 0172292747 Email : nurultqah@yahoo.com Date of Birth : 27th Sept 1986 NRIC : 860927-43-5166 Nationality : Malaysian Marital Status : Single Sponsor
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In order to gain competitive advantages‚ a company should provide their customers products or services of same value with lower price or charging premium prices by providing customers higher value. Apple‚ historically‚ has been using differentiation strategy that provides products that customers perceive as being unique and will pay a premium price for this uniqueness. And these uniqueness‚ make Apple has various competitive advantages over its competitors. First‚ Apple’s products have elegant
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Topic: A lot of people use the internet to communicate these days. What are the advantages and the disadvantages? Nowadays‚ people use the internet to communicate daily. Today‚ internet has become the most important tool for man. Advanced technology allows people to communicate even at the opposite ends of the world. However‚ like every single innovation in science and technology‚ the internet has its advantages and disadvantages. Internet can be used to send messages‚ also known as emails‚ to
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134 168 Part III: Chapter 8 Chapter 9 Chapter 10 Chapter 11 Managing the Customer Interface Designing and Managing Service Processes Balancing Demand Against Productive Capacity Crafting the Service Environment Managing People for Service Advantage 196 198 228 252 276 Part IV: Chapter 12 Chapter 13 Chapter 14 Chapter 15 Implementing Profitable Service Strategies 304 Managing Relationships and Building Loyalty Complaint Handling and Service Recovery Improving Service Quality and
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Sending jobs to lower wage countries‚ known as offshore outsourcing‚ is becoming a more popular practice amongst U.S. companies seeking for ways to cut back on operating costs. The idea of outsourcing has become highly emotional because of two dramatically different effects: it leads to layoffs and dislocations for thousands of workers‚ although most economists say it will strengthen the U.S. economy. Well-educated workers overseas are willing to work for one-tenth of the wages paid to Americans
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