accept and pay for the products. The firms must be aware of what must be monitored continuously for assured success According to Phillip Kotler “Satisfaction is a feeling of pleasure (or) disappointment resulting from comparing through perceived performance in relation to his her exception”. Since customer satisfaction is an important goal of any marketing program it is necessary to establish factors which help satisfy the customers. * Quality * Fair price * Economic &
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Customer Satisfaction By: Poonam Sheikh Professor: Gary Midkiff DeVry Keller University BSOP588 09/26/2104 Customer satisfaction measures how well the expectations of a customer’s reaction involves to the quality of the product or service that is provided by an organization. It is essential for all businesses to ensure that every customer is satisfied with their products or services that is delivered to them
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Customer service is vital in today business industry. Customer service‚ by definition‚ is about serving people; it should be genuine‚ personalised and compassionate. They are a valuable resource to business because their feedback helps to shape and improve the business. Our aim is to ensure that the customer feels good but as well as having a memorable experience. This can be achieved by providing and delivering a professional‚ helpful‚ high quality service and assistance before‚ during and after
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to communicate with customers to identify and agree on product/ service specifications. It is crucial to be aware that customer expectations and needs will change from time to time and will be affected by market trends‚ fashions and changes in external environments. This means the business plans need to be adapted to changing needs of customers and is important that organisations communicate with its customers. Profiling is a method to understand the needs of the customers. Profiling enables organisations
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VALUE ANALYSIS & VALUE ENGINEERING Value Analysis is an effective tool for cost reduction and the results accomplished are far greater. It improves the effectiveness of work that has been conventionally performed as it questions and probes into the very purpose‚ design‚ method of manufacture‚ etc.‚ of the product with a view to pinpointing unnecessary costs‚ obvious and hidden which can be eliminated without adversely affecting quality‚ efficiency‚ safety and other customer features. VALUE AND
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and the reasons why I stopped shopping there is because I was treated with disrespect now being greeted or being ignored‚ I can’t shop at a place where they ignored me and judged me because I am unable to meet their specific standard of the ideal customer. A clear example for me of this is was when I went in to Gucci and I was totally ignored and no one talked to me. I went in there with the total intention of purchasing a wallet and because I was not wearing heels and an expensive bag I was totally
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The Customers’ Revenge Atida Motors’ decades-old complaint policy may be no match for unhappy customers who threaten to take their case to YouTube. by Dan Ariely J IM MCINTIRE‚ vice president of customer service at Atida Motor Company‚ was just about to shut down for the day when he received an e-mail from his brother. “Go to Hell‚ Angel!” the subject line shouted. The message linked to a YouTube video. In “A Letter for Bill Watkins‚ CEO‚ Angel Airlines‚” two stolid executives – “Jeff”
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The American Physical Therapy Association defines or best reflects professionalism in seven core values: accountability‚ altruism‚ compassion/caring‚ excellence‚ integrity‚ professional duty‚ and social responsibility. These seven core values require the physical therapist to demonstrate accountability by responding to the patient’s and payer’s needs and providing medical necessary care. The physical therapist must make an intervention plan reflecting the individual needs of the patient with the
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houses‚ were massive multi-purpose structures. Because great houses from Chaco Canyon are so well preserved‚ it is possible to have a decent understanding of the structure of Anasazi architecture for analysis. A close examination of the innovative Anasazi great house architecture of the Chaco Canyon region reveals its utilitarian value. Chaco Canyon‚ located in northwest New Mexico‚ is full of plateaus and canyons. Though the area may appear unsuitable for habitation‚ the Anasazi were able to
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Values In different region of the world people have different beliefs that guide and shape the way they live their life. A value is an important and life lasting beliefs or ideals shared by people of the same culture about what is good or bad‚ and what is desirable or undesirable. What may seem valuable to one person may not be the same as to the next person‚ cultures differ in many ways and those values that shapes our culture is also the root of our lifestyle. Throughout our lives
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