Module 7 Case Study 2: Transforming customer service for BRANZ Ltd. Abstract Porter’s value chain describes a comprehensive format of creating value within any business venture. It explains how to alter business inputs into outputs that are of greater value than the initial cost of creating the same outputs. According to Michael Porter‚ analysing the chain of activities in any organization will be of more value to the output and services compared to the summation of the cost of these activities
Premium Customer relationship management Enterprise resource planning Customer service
Chapter 2: Generating and Protecting Business Ideas Case Study – What a Spectacle! (p13 - p22) 1. A Franchise is when a franchisor of a business gives the franchisee of another business the right to supply its product or service under the same brand identity. Specsavers is a very successful franchise for example. 2. Apart from franchising‚ two sources of business ideas are identifying a market niche which involves noticing that something is missing from the market or that can be improved on
Premium
Question #1: What was Fay’s role in initiating ResNet? Why did she succeed when other NWA employees in the IS department‚ who had similar ideas years earlier‚ did not? Answer: Fay Beauchine became VP for Reservations at NWA while the company was using 30 years old technology at their reservation system (PARS). She knew that developing a new information system was critical for implementing a vision‚ that focused on sales rather than service and she wanted to sponsor this new information system
Premium Project management Management
CASE STUDY III-1 Consumer and Industrial Products. Inc. is a large manufacturer of a wide variety of products. The company is headquartered in the United States and has several plants all around the world. The large amount of operations requires the company to have updated IT systems. When dealing with a huge number of customers‚ the proper database and storage of information plays a crucial role. Back in 1993‚ the company’s Director‚ Ted Anderson‚ launched the
Premium Conscription in the United States Corporation United States
Memorandum To: CEO‚ Ocean Carriers Re: Ocean Carriers Capital Budgeting Mary Linn‚ Vice President of Finance‚ has been approached by a potential customer with a proposed lease of a ship for a three-year period‚ beginning in early 2003. The terms are very attractive but we currently do not have a ship that meets this customer’s needs. Ms. Linn has asked Group 4 to research three proposed scenarios to determine whether or not commissioning a new capesize carrier for this customer will
Premium Net present value Cash flow Generally Accepted Accounting Principles
Case Study on Local Motors : Designed by the Crowd‚ Built by the Customer Submitted to: Submitted by: Dr. Dindayal Swain Ruchika Mahapatra DECLARATION I hereby declare that the case study on “LOCAL MOTORS : DESIGNED BY THE CROWD‚ BUILT BY THE CUSTOMER – A Case Study” submitted to International Business Institution‚ Bhubaneswar is a record of original work done by me. Miss Ruchika Mahapatra PGDM 2013-15 INDEX NAME PAGE NO. Background of the Company 1
Premium Design Automobile Customer
organization. The course offers a broad array of cases covering several industries‚ and organizations. PEDAGOGY The pedagogy emphasizes the case study method and strategic audit as means to synthesize and organize relevant information in a logical fashion. Active discussion in class is used to exchange knowledge and debate current issues in management. COURSE REQUIREMENTS 1. 2. 3. 4. 5. 6. Assigned readings Case preparation Participation Term project Team case study presentations and written
Premium Strategic management Management Case study
CASE 17 Pacific Cataract and Laser Institute: Competing in the LASIK Eye Surgery Market* Dr. Mark Everett‚ clinic coordinator and optometric physician (OP) of the Pacific Cataract and Laser Institute (PCLI) office in Spokane‚ Washington‚ looked at the ad that Vancouver‚ Canada-based Lexington Laser Vision (LLV) had been running in the Spokane papers and shook his head. This was not the first ad nor the only clinic advertising low-priced LASIK eye surgeries. Dr. Everett just could not believe that
Premium Surgery Ophthalmology
What Is Opportunity Recognition? Opportunity recognition is a process used by entrepreneurs. * Opportunity recognition‚ a theory based on entrepreneurship‚ suggests that people use a specific cognitive process to recognize the potential in a new business opportunity. The idea is based on considering past experiences‚ risks and market trends to recognize the potential in and make a decision about a business venture. There are many different theoretical models of opportunity recognition process
Premium Entrepreneurship Entrepreneur Sociology
978-0-273-73552-6 (web) All rights reserved. Permission is hereby given for the material in this publication to be reproduced for OHP transparencies and student handouts‚ without express permission of the Publishers‚ for educational purposes only. In all other cases‚ no part of this publication may be reproduced‚ stored in a retrieval system‚ or transmitted in any form or by any means‚ electronic‚ mechanical‚ photocopying‚ recording‚ or otherwise without either the prior written permission of the Publishers or
Premium Strategic management Strategic planning Management