Social Responsibility & Starbucks BAMMC – BA Thesis May‚ 2012 Corporate Social Responsibility – A case study of Starbucks’ CSR communication through its corporate website Bachelor Thesis in Marketing and Management Communication Sanne Sanne Bruhn-Hansen CPR: XXXXXX-XXXX Supervisor: Tomasz A. Fediuk No. of characters: Thesis: 54‚329 Abstract: 3‚492 Page 1 of 42 Sanne Bruhn-Hansen Supervisor: Tomasz A. Fediuk Corporate Social Responsibility & Starbucks BAMMC – BA Thesis
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An Analysis of Starbucks Company History Starbucks was opened its first coffee company in Seattle’s Pike place Market on 1971. The name was taken from the first mate in Herman Melville’s Moby Dick (Company Profile‚ 2005). Products Beverages: Brewed coffees‚ Italian-style espresso‚ cold blended beverages‚ roasted whole bean coffees‚ tea products‚ fruit juice‚ sodas‚ and coffee liqueur. Food: Sandwich‚ Salads‚ pastries and ice creams. Non food items: Mugs‚ Travel tumblers
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Question 2: Why have Starbucks’ customer satisfaction scores declined? Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • As Marthe has already said‚ there is a change in customer satisfaction of Starbucks between 1992 and 2002. In this part‚ I will explain the reason why Starbucks’ customer satisfaction scores declined. Has the company’s service declined‚ or is it simply measuring satisfaction the wrong way • Why has Starbucks’ customer satisfaction scores
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Draft #1 Section I Starbucks In 1971‚ three friends with a passion for coffee opened a gourmet shop Starbucks was born. The coffee shop’s name comes from Herman Melville’s 19th century novel about the whaling industry‚ Moby Dick. The seafaring name seemed appropriate for the small shop‚ which imports the finest coffee. The cold weather and thirsty Seattle community seemed to be a perfect match for this endeavor. Starbucks caught on and‚ in less than a decade‚ became Washington’s largest
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Business Strategy Organizational Analysis Starbucks Coffee Company 2011/02/15 Table of Contents Executive Summary 3 Company History 4 Organizational marketing strategies 4 Starbucks as a Private Company (1987–92) 4 Starbucks as a corporation (1993-2010) 6 Organizational design and effectiveness 7 Starbucks Organizational Structure 9 External environment 9 Internal environment 11 International environment 13 Product and Service 14 Information technology and control systems
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Starbucks MBA6008 Capella University Mablean Leverett 03/10/2014 Reasons for Starbuck’s recent crisis These are the some of the reasons which I think are responsible for coffee shop’s recent crisis: Overwhelmed by success: Starbuck reached its peak of success. Like many business I think Starbuck is also carried away by its success. It felt that it had captured the market and making any change in the way of doing the
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Managed by the popular management team which is known as H20‚ Howard Schultz (CEO‚ Global Strategist)‚ Howard Behar (Head of North America Operations‚ and Orien Smith (CEO)‚ Starbucks‚ based in Washington‚ has grew rapidly since they started the business in the early 80s in Seattle to one of the largest chains of coffee brewer in the world. Ever since it went public in the 1991‚ Starbucks has expanded enormously and as for 2012‚ Starbucks own 12‚936 outlets solely in the United State. However‚ this
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THE GLOBALIZATION OF STARBUCKS 1. Where did the original idea for the Starbucks format come from? What lesson for international business can be drawn from this? The original idea for the Starbucks format came from the 1980´s when the company´s director if marketing‚ Howard Schultz‚ came back from a trip to Italy enchanted with the Italian coffeehouse experience‚ the idea was to sell the company´s own premium roasted coffee and freshly brewed espresso-style coffee beverages‚ along with a variety
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BADM 482 – Business Policy and Strategy STARBUCKS Name: Chad Hodges 1. Which one of the 5 generic business strategies best matches Starbuck’s strategy? Why? I believe that of the generic strategies the best match to Starbuck’s strategy is that of the rivalry within the industry. This is the best match because there are a lot of different types of specialty coffee shops out their in the industry so the rivalry amongst all the competitors is very fierce. Of the other coffee shops it
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Introduction Starbucks first opened in 1971 in Seattle’s pike place market as a single store and at that time it was a merchant of whole bean and ground coffee‚ tea and spices. The name Starbucks was given after the first mate in Herman Melville’s Moby Dick and there logo was motivated by the sea- featuring a twin tailed siren taken from Greek mythology. Howard Schultz is the Starbucks president and chief executive officer and he joined the company in 1982 and then for a short time left the company
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